High Winds Casino — Local services in Oklahoma

This place has so many mixed feelings for me.

The restaurant cannot get it right about 75% of the time. From irresponsibly undercooked steaks, entire wrong orders, extremely slow speed of service, and new wait staff entirely unsupervised it is hard to get a decent meal. No wonder they are trying to give the food away at $30 twice a week for some patrons.

This is sad for the reason that I have been to player appreciation parties at High Winds many times. Funny, I was the "plus one ", not the invitee. At these parties they serve excellent food!

Furthermore this is one of the regions older casinos and has serious security issues. AND when I say issues I mean security is focused on protecting the casino to a fault. The fault being that the single-minded focus does not play into customer service nor does it protect the casino.

I have had many issues with security at High Winds that were similar to police abuse like in my Bordertown Casino review. I have also had much more passive problems with High Wind security being rude like I wrote about on my Grand Lake Casino review.

I know that casino security had a primary focus on protecting the casino and the casino's interest. It has a secondary function also and that is to protect patrons when it serves the casino's interest to protect said patron. Never protect a patron unless of course, it protects the casino. I am aware of these priorities, you don't have to rub it in every time I frequent your establishment. And you don't have to follow me.

And specifically at High Winds: you don't have to tell your new employees with my copied driver's license (copied against my will, mind you) that I am a problem. I am not nor was I ever problem to your casino. Well until now when I tell my readers of what a horrid experience visiting your casino can quickly become. That is the MOST damage I have ever done to High Winds, EVER! I have won a couple of nights. I doubt you like that. But something tells me you don't even care about my review and your lack of response will confirm that for me.

I am to High Winds, a former good patron and a now a infrequent patron due to the aggressive anti-customer service campaign your indignant security force has extended to me.

You don't answer comment cards. I have left 3. No response, not even to ban me. I have now expressed my opinion about your horrid and unacceptable behavior on Google Maps. Maybe you will read, change your behavior, and even possibly respond to me. I don't count it. I would be surprised unless you decided to respond with arrogance, half-truths, and more of your abundant rudeness.

Oh yeah, I almost forgot. You cannot get a players card after hours. Last time I check my money was as green at 3am as it is at 3pm. And if I cannot aquire a players card then the machines should pay better. It...

ABSOLUTE WORST CASINO!!! Read why, trust me it’s worth the read, to avoid this place at all costs! There’s plenty other places to go!

Every time I walk into High Winds Casino, the security guards are usually clustered at the front, talking to each other, doing nothing, and definitely not doing their jobs. Yesterday was different—but not in a good way.

As I was playing and my machine was hitting, a younger security guard with glasses and sandy blonde hair approached me, accompanied by an older man with white hair and a beard who just stood there silently. They harassed me, accusing me of taking tickets out of machines weeks ago. The younger guard even admitted to me that he had no evidence and wasn’t sure it was me at all—yet said he needed my name anyway.

This isn’t the first time I’ve been harassed here. My mom has been coming to this casino for over five years, but after yesterday, neither of us will ever be back. With the number of casinos in the surrounding area, it’s crazy to treat paying customers like this. There are so many other places we could spend our money without being disrespected or accused of something without proof.

If the few cents left behind when people cash out is such a big deal, why doesn’t security cash it out themselves instead of leaving it there to bait customers? I have no memory of doing what they accused me of, and the fact that they had no proof makes their behavior completely unacceptable.

They didn’t just ruin my experience—they made it clear that customers are not valued here. And if the service in their upcoming hotel is anything like the rude, unprofessional conduct from security and the restaurant staff, it’s going to be a miserable place to stay. I’ll be glad to never...

If I could give NO STARS I would! Harassed Without Evidence – Worst Casino Experience Ever

I will never set foot in High Winds Casino again after the way my daughter and I were treated. Yesterday, a very young security guard with glasses and dirty blonde hair approached me, accompanied by an older man with white hair and a beard who just followed him around silently. The young guard accused us of “taking tickets from machines” and even threatened to ban us—yet openly admitted he had no evidence and wasn’t even sure it was us. He just “wanted our names” anyway. That’s not security, that’s harassment.

If this had really happened, why didn’t they approach us at the time? Why wait weeks later to randomly accuse someone? If they watch the cameras so closely, why didn’t they see who actually did it? And if they truly cared about the few cents left on a machine, why didn’t they cash it out themselves instead of leaving it there to bait customers?

This isn’t an isolated incident. We’ve been harassed by security here before over ridiculous, baseless accusations. They seem more interested in targeting guests than actually keeping the casino safe. Yesterday’s humiliation was the final straw.

And the rest of the casino isn’t any better—the restaurant staff are rude, unfriendly, and act like customers are an inconvenience. We stopped going to breakfast here long ago because of the miserable service.

High Winds Casino has lost our business forever. Management needs to take a hard look at how their employees treat people. Until then, we won’t spend another dime here, and I urge others to think twice before...