Sennheiser — Local services in Old Lyme

Purchased a new Momentum Model M3AEBTXL from an authorized dealer. Headphones arrived dead on arrival. Would not charge. Sent them for warranty repair to Sennheiser/Sonova which is sole service center with bill of sale. A week later Sonova returns a REFURBURSHED DIFFERENT INFERIOR MODEL to the headphones I shipped them with no explanation of documentation. Phone calls and emails to Sonova have gone unreturned. I will never purchase Sennheiser again due to this horrendous...

The absolute worst customer service. I have called three times requesting a tracking number, they cannot give me one, and, they cannot give me any cancellation. They have my money, they have not provided a product, and then cannot give me any information. I keep getting information that I will have a response but I do not have one 2 weeks later. I’ve contacted Digital River three times, they tell me they cannot provide the tracking number or a...

Very lazy rma department. No communication just sent my defective device back unfixed, with still a year warranty left. If they had questions on date of purchase ext, They could have just emailed, Otherwise why bother filliing out the service request form to begin with. But absolutely No communication from them. Even when I voiced my discrepancies with them. Literally wasted my time and money to...