Laureate Park by Dream Finders Homes — Local services in Orlando

Avoid Dream Finders/Craft Homes at all costs. Their poor craftsmanship and high prices are just the beginning. The construction managers and warranty team are disorganized and unresponsive, pushing you to close with numerous outstanding issues that they will never address. They delay endlessly and ultimately fail to resolve problems. Customer care is chaotic, with representatives lacking work ethic and professionalism. Despite paying for location and upgrades, you receive low-quality finishes. Communication is a nightmare; calls, emails, and texts go unanswered, and promises are broken. They use excuses like the house passing inspections, even though there isn't enough hot water for multiple household members to shower simultaneously in different bathrooms.This has been my worst experience with new construction by far. No follow-up, no respect, no work ethic, no craftsmanship, and no pride. It has been 7 MONTHS since closing and they still haven't addressed the promise to complete and new warranty issues.

Update after DFH's response to my original review:

If you truly cannot find me in your system, that further supports my point about your lack of organization and structure. You may dismiss this, but mine is a legitimate review. There is also a clear pattern of discontent among your customers; currently, 7 out of 11 reviews are 1-star, and all of them would have given 0 stars if possible. This means over 63% of your reviewers agree with me. Instead of asking me to reach out to your social media inbox, I suggest you investigate the issues your builders and staff are causing customers.

Our construction manager, Norberto Lebron-Mercado, delayed our promise to complete for five months before passing us off to Dustin Henderson from warranty and customer care who was also unresponsive for days. Now, we've been handed over to Maria Vigil. To anyone considering buying in Laureate Park, please reconsider your choice of builder.

The worst quality a company can have is to not recognize its mistakes and to do everything possible to avoid...

We had an amazing experience with Millye Rivera at Dream Finders Homes in Lake Nona! From the moment we met her, she made us feel comfortable and confident in one of the biggest decisions of our lives—purchasing our dream home. Millye was incredibly knowledgeable, always responsive, and genuinely caring throughout the entire process. She took the time to walk us through every step, answered all our questions with patience, and made sure we felt supported the whole way through.

Even after closing, Millye continued to go above and beyond. She checked in on us, made sure everything was going smoothly, and left us the most thoughtful gifts—not just for us, but for our daughters as well. Her attention to detail and warm personality made this journey unforgettable. We’re so grateful to have had her by our side. Thank you, Millye, for helping us make our...

ZERO STARS. YOU WILL MOVE IN AND BE STUCK WITH HAVING TO CONTACT FOR WARRANTY REPAIRS, THAT WILL JUST BE PENDING. ONCE MOVED IN THEY DO NOT CARE THAT YOU'LL HAVE TO WAIT AROUND THEM, TO FIX A BUNCH OF ISSUES THAT SHOULD HAVE BEEN COMPLETED PRIOR TO YOUR MOVE IN. THEY WILL LIE AND GIVE YOU THE RUN AROUND