Wayzata Marine — Local services in Orono

This is a well-run business that understands service without creating a pretentious or intimidating atmosphere. I've window-shopped for years and never been chased out of one of their stores. This year, I went to the Minneapolis Boat Show and stopped by Wayzata Marine's location to look at Regal and Chaparral boats. I also stopped at several other dealerships' locations and viewed several other brands and types of boats. Aside from one other, Wayzata Marine was the only dealership whose sales staff showed any interest in really talking about their products (or had the knowledge to do so without looking at the display collateral set up next to the boat - a pet peeve of mine). Rob Alvarado spent more than 40 minutes with me, giving me straight-forward opinions and detailed information about the brands and boats they sell. He encouraged me to go back and look at another dealer's brand before making a decision. I did. And then I went back to Rob and Wayzata Marine and ordered a new boat. Rob and the service staff are very courteous and patient in answering questions and providing service. They gave very sound, conservative advice when it came to optioning out the boat, recognizing that it was better to get the right options than to unnecessarily raise the price to get all of the options. The delivery of my boat was made in Rob's typically low-key share-the-excitement-of-a-new-boat enthusiasm. I highly recommend that you consider Wayzata Marine if you are considering a boat purchase, but only if you like good service, a positive, helpful attitude, and...

Submitted an inquiry on their website and no response. When I finally called I was disappointed to find out that they had sold the Barletta Tritoon I saw on their website but explained to the gentleman on the phone what I was looking for. He said he would "look around and get back to me". A week went by with no call so I started "looking around" myself and found that there were several of the same boats in MN at different Barletta dealerships. I called one and they said they would be happy to do a dealer transfer and they would call Wayzata and discuss. I still didn't hear from anyone so I went to MarineMax in Excelsior and bought a 2020 Harris. This was just a complete failure to follow-up or provide even a modicum of customer service and it cost you a large sale. Based on my experience, I would urge anyone considering Wayzata Marine to...

I shopped the big marine dealers in Rogers and Hastings as well as Wayzata Marine before deciding on a new Chaparral. During the negotiations, Wayzata Marine very much sold the idea that they take care of their customers. And with 100% certainty I can confirm that they do. Since delivery, I have had some persistent electrical related problems with my new boat: gas gauges, blue tooth, GPS, and speedometer malfunctions to name a few. None of the issues kept me off the water, but when I did make an appointment to get the problems addressed, the technicians found the repairs were not quick. They worked on it for 4 days. Finally, with the weekend arriving, the service manager and a technician worked until 9:30 pm on a Friday night, to get my boat on the water for a hot July weekend. I can't imagine many businesses that would do that...