Campioni True Value — Local services in Osceola Township

Update: I am updating my original review and giving 4 stars. We have since then been to the store and have had good service and answers to our technical questions. The customer service has improved.

Originally I was going to rate as a 1 star but I’m trying to give the benefit of the doubt and a chance to improve - We had the absolute best service last summer when we rented and purchased multiple items for a major home project. The staff at the time seemed passionate and knowledgeable. We highly recommended this store to everyone because of the great service we received every visit.

Fast forward to this past month - I’ve been in the store multiple times and have had to look up many answers myself and feel like the current staff doesn’t want to be there or try to be much of a help.

There have been many times I have called ahead to confirm they have what I need or questions about a product and every single time I’ve been transferred to multiple people and once I finally get to someone who can answer my question - they make it seem like I’m the biggest inconvenience and didn’t bother to ask any further questions about what I need or even look into if they have it but would acknowledge that they did indeed carry it. So, once I arrived to grab the item that was confirmed - I couldn’t find it and was told that they didn’t carry that item or it was out of stock.

I really hope the service improves because we love this store and I couldn’t believe this experience wasn’t just a...

I tried to return a burnzematic utility torch, and the store manager refused to take it back,, stating that it was used. I agreed with him and told him yes I did use the torch, the problem was every time I turned it over the torch would go out. I offered to pay for a tank of gas because I used some of it, and he offered me $5 to return it. Now I paid $29.96 for the product, and to go buy a tank of the gas to go with the burner cost about 6 bucks. Now remember I had no problem with paying for the gas that I used, and planned on buying a different torch head, one that wouldn't go out when you flipped it upside down, but the manager wouldn't listen and argued with me and told me he was tired of people buying things and using it and bringing them bringing it back. He was rude and very much unprofessional. I spend a lot of time working with tools, hardware, and much more. I will never spend a nother dime in that store when a person like him is...

Store was clean. That's all the good I can say. The first time I walked out 3 people were standing behind the cash register area but no one was trying to help any customers, so I left. The second time I walked out was because the person I asked for help told me what aisle they "thought" what I wanted was on but made no effort to show me. It wasn't on that aisle. Today I walked out because I wanted to buy paint. I picked out the paint and the color and told the person who was sweeping that I needed someone to mix some paint. She told me she didn't know how and the person in the convenience store was new so she didn't know how, there was no one in the store capable of mixing paint even though they sell paint. I will take my business elsewhere. Unfortunately this town only has true value and ace. Guess which one I'll...