BilletSPIN EDC — Local services in Oshkosh

Just recently ordered a Gen 2 Soul Pen from Billetspin and when it showed up there was an issue with the deployment of the refill, something in the pusher assembly was causing friction and the refill was getting stuck out and wouldn’t retract into a writing position. I reached out to Sue and she said normally they would warranty the pen no questions asked but since I’m in Canada that was easier said than done. Since we couldn’t determine exactly what the issue was she sent me out a replacement mechanism and a new spring. When they showed up and I installed them the pen was giving me the exact same issue. I reached out again and she could have easily said send it back and we’ll have a look at it but to make it right she sent me out an entirely new pen because she said “It is a pricey item and we want you to feel you are getting good service when you buy with us.” The new pen just showed up and the action is perfect, this is my second purchase from Billetspin and it definitely won’t be my last. Outstanding customer service from...

BilletSPIN has the BEST customer service and some of the most innovative and unique pen designs. My first experience with them was for the CAMpen. I remember when mechanism and design were revealed and let me tell you, I WAS HYPED! I purchased the CAMpen having obviously never experienced that type of side click mechanism and WHAT A JOY! So fidget friendly and just a perfectly balanced pen. Never had a fully titanium pen so the weight was a bit off for me at first but you get used to it relatively fast. I truly appreciate the quality this pen has. I even feel important writing stuff with the pen. Like some kind of official document signing or something. At one point I'd gotten my backpack stolen full of personal AND work items but the only thing I was actually bummed about losing was my CAMpen. Haha. I'm eyeing you next soulpen, but the way my bank account works...haha. Thanks for the great experience BilletSPIN! Look forward to doing business again. When my bank account decides to let...

If you're looking for really cool, highly precision machined works of functional metallic art, look no further! The family run team at BilletSpin truly has a passion for what they do. Whether you're interested in a really cool designed spinning top made of simple or exotic metals, some spinning upwards of 25 minutes, or a precision machined super cool pen (such as the Soul Twist pen in black zirconium or other cool materials) with a crazy cool custom made clicking mechanism made of stainless steel and bronze (yep, they over-engineer everything!), this is the maker for you! Just as awesome as the quality of their products is the quality of the customer service and folks they are. You won't find a better company, and I can guarantee if you aren't happy with anything, they'll make it right. Purchase with confidence and good luck not...