GameStop — Local services in Ottumwa

Ordered Diablo 4 Deluxe Edition from this store and when I called today at the Early Access release, they couldn't print my code. The machine/register had to be restarted and even after that, they couldn't print my code. They called their support and couldn't come to a solution. The store then advised me to call GameStop Support. Between 3 people I have talked to, they all gave me a code that was only for Diablo 4 Beta Access which ended weeks ago. That ended up being 3 emails with 3 different codes that did not work at all. I was put in circles and when I got into contact with the support supervisor, I was told the same thing about the codes. The only thing the support supervisor suggested was to get a refund from the store. I live 2.3 hours away. I can only get a refund if I go into the store. I'm supposed to spend another 20 dollars to get a refund for a game that I should have had access to hours ago. I have meetings and appointments for a couple of days so even if I issued a refund the game would already be released. I plan to never come here again. I missed hours of gameplay with my friends.

EDIT: The store called me back and got it resolved. Again, amazing customer service just bad software supply from corporate. Thank you...

Asked the store employee to look up a rare game that was not at the store. His response was we don't have that game. I said I know you don't have it. I wanted to know if any nearby stores had a copy. He didn't even check the computer or tell me to check online. After we left I checked GameStop.com and ordered the game. Only to find out it was at a nearby store. Please educate your employees on proper...

I went online and got prices so I knew what I was making. Got to gamestop's they offered me less than half the website said. I asked why he said cuz website and instore price is different when buying games. No that's the whole point of the website to check price before you go in.he was rude said your not gettin what website said take your...