
I recently had the pleasure of visiting Swish, and I must say that their treatment for my knee injury was nothing short of outstanding. From the moment I stepped into the facility, I was greeted with warmth and professionalism, which continued throughout my entire treatment journey.
Upon arrival, I was promptly attended to, and the staff made sure to thoroughly assess my condition to develop a tailored treatment plan. Their expertise and attention to detail instilled in me a sense of trust and confidence, as it was evident that they had a genuine interest in my well-being and recovery.
Dr Kev demonstrated an exceptional level of knowledge and skill. As does all the staff, they possessed a deep understanding of different knee injuries and their corresponding therapies, allowing them to provide me with a comprehensive treatment that targeted the root cause of my injury. Their expertise played a pivotal role in expediting my recovery process, ensuring that I could swiftly regain normal functionality and return to elite level performance.
During each session, Dr. Kev provided me with clear explanations about the purpose and benefits of the various exercises and treatments. He patiently answered my questions, actively engaging me in my own rehabilitation. This personalized approach not only made me feel involved in my recovery but also empowered me to actively participate in my own healing process.
The facility is well-maintained, clean, and equipped with state-of-the-art equipment. I was impressed by the range of equipment available, which allowed for a diverse set of exercises and therapies that gradually and effectively rehabilitated my knee. Additionally, the ambiance of the office was welcoming and conducive to a positive healing experience.
Swish went above and beyond by offering continuous guidance and support beyond the in-office sessions. They provided me with a detailed home exercise program, complete with clear instructions and illustrations, ensuring that I could continue my progress even when not physically present at the office.
Thanks to the combined efforts of everyone at Swish, top-notch facilities, personalized approach, and outstanding customer service, my knee injury recovery exceeded all expectations. I am incredibly grateful to have found such a remarkable physical therapy performance office.
In conclusion, I wholeheartedly recommend Swish to anyone seeking high-quality physical therapy for a knee injury or any type of rehab and overall making yourself better. Their professionalism, expertise, and genuine care for each patient's well-being create an optimal healing environment conducive to a speedy and...
Ā Ā Ā Read moreI came to SWISH after going to my primary doctor a chiropractor and 1 attempt at physical therapy facility. I had an extreme shoulder pain with radiating pain to my arm. I was not able to sleep or function to the best of my abilities. My functional movement was restricted and was constantly taking pain relievers. After attempting chiropractic care plus a referral to physical therapy (which I did not complete as I was not comfortable with the way the facility was run, one therapist with multiple clients ) I decided to reach out to Dr Kevin Melendez his one on one approach was amazing, not only did he addresses the problem but he was able to educate me in where the source of my pain was. He also was able to teach me and equip me with exercises to prevent the pain to come back. This only in 2 visits. The pain has not come back and when I feel a little tightness I now how to address it to prevent from building up. The other options for care were only putting a bandaid on my pain and did not solve the problem. I would definitely recommend this service, the care you get is top notch and I have to say the passion he has for making a difference in the way care is provided is...
Ā Ā Ā Read moreLast week Thursday, I signed up for a bootcamp class hosted by Kitty Curves this Saturday, April 27th. I ended up having to cancel the day after I signed up because I had a personal emergency that took me out of town. I reached out to the host to inquire about a $15 refund for the class, she told me there arenāt any refunds offered. When I inquired as to why (I cancelled over a week in advance and didnāt attend this morning), she ignored me. There wasnāt any cancellation policy listed when I signed up. Thereās no valid reason why I wasnāt able to get my money back when I didnāt receive a product or service. Iām not sure whether sheās a licensed physical therapist and/or hosts at this location frequently (I heard about her bootcamp for the first time from a friend), but they may want to take a closer look at who does business here.
āļøEdit/Updateāļø
I received a call from Dr. Melendez wanting to correct the issue. He genuinely wanted to know what my experience was, he apologized for the miscommunication of the instructor that hosted the class, and he processed a refund. I appreciate that he took responsibility as the owner and...
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