Universe Bridal & Prom — Local services in Oxford Township

We bought my daughter's first homecoming dress here with no issues. We came back to buy her first prom dress on 4/20/2024. When my daughter ( 14 year old plus size girl) was trying on the last dress I caught 2 employees, Nash and I don't know the name of the other, making disgusted faces and laughing at my daughter and making rude statements about her in the dress. They were out right body shaming and making fun of her. My daughter seen and heard what they were saying and started bawling. She rushed back to the fitting room and took the dress off. Mind you she loved the dress and the price was way more then the budget we set for her but we were going to make an exception because of how happy it made her. She already struggles with body image so it was great to see her in something that made her feel good about herself. While taking the dress off Nash stood right outside the curtain and eves dropped on my sister and I trying to calm her down. So he was very aware that my daughter witnessed him making fun of her. My daughter went with her second option and we proceeded to check out. During check out Nash was visibly nervous and struggled to check us out. My daughter was still crying. Because my daughter was so embarrassed she refused to spin the wheel for a free item and left the store. Nash had to go get the owner because he was having trouble checking us out. Once we paid my sister told Nash in front of the owner...." I hope you know that you made a little girl cry because you were laughing at her in the last dress she tried on." The owner immediately stated... "These 2 are the best employees I have." At that point my sister said nothing else and walked out. While I waited for my receipt and the dress, Nash continued to be defensive talked over me while I was trying to address the problem with the owner and he even talked over the owner. I informed the owner that I heard and seen what they were doing myself. Because I was upset I walked out of the store without the dress and Nash very rudely told me to have a nice day but never gave me the dress.....they made no attempt to give me the dress. Once outside I realized I didn't get the dress and my sister went in to get it. In less then a minute they had already put the dress in the back. My sister asked for the dress and Nash went to get it and tossed it at her. If Nash and the other girl working that day are the owners best employees then she either has low standards or is completely fooled by the employees. Most of the dresses were either torn, busted zippers, or broken straps but we managed to find find 2 options that werent. We were recommended to this place by a former Miss Maryland whom works with my sister. Once we told her about what happened she fully intends to spread the word amongst the pageant circuit. The situation could have been handled so much better. They could have simply said it was a miscommunication, explained to my daughter they weren't making fun of her and all would have been fine. They chose not to. It most definitely wasnt a miscommunication though but it would have rectified the situation. Teen girls already have low self esteem. If you have a teen daughter and want them to feel even worse about their body imagine. Then by all means please shop here. Nash would be more then willing to make fun of and body shame your daughter. His overall attitude gave the impression that he thrives off of negative customer interactions and making fun of children. I wish him and the other girl the best in life and truly hope they never have to experience what they did to my daughter, but nobody gets far in life treating people the way they treated my daughter. To add not a single soul helped my daughter zip a dress....get a dress, nothing except stand by and make fun of her! The owner was in the office the entire time, we never even seen her until there was an issue. This places lies and has very very low moral standards. Seems to be ran by high schoolers and the owners just go tuck their head...

I found a beautiful wedding dress here. They have many to choose from. But that's about the only good thing about this place. The staff isn't helpful..they leave you to yourself to look through all the racks and find what you want. They didn't tell me this on the phone when I scheduled. You get there and they just point to the dresses and tell you to dig yourself. If that's your style then you will like it. If you need help zipping up take a friend. I had Charlotte and she helped me for a few seconds and I mentioned to her about how I want the sleeves altered and she said she had a seamstress that can do it for me for around $50. So I bought the dress and left it there for the repair it needed, and she called me to tell me the repair was ready and I asked her about the sleeve alteration and she said "oh yeah ill contact her and call you back." I never heard from her so after about 3 weeks i called her and she said her seamstress said yes can do it. So I asked when? She said "oh I'll have to call her and find out and let you know." So I waited a couple weeks again and called back and another lady answered and said she's not in today. So I called the next day and they said she's not in today. So I called a few more times over a period of a few weeks and she was never in. I explained the situation chatlotte and I had with the alteration and the lady on the phone, very rude tone, said I have to have my own alterations done and that it's even in my contract details. I said I know but Charlotte was working with me with someone specific so I need to reach her about it and asked if she can just call Charlotte and find out for me. She said "i have no contact information for Charlotte." I asked about her seamstress and she told me she don't know who her seamstress is. I had to be a Karen and ask to talk to the manager. The manager Carly directly told me that Charlotte quit and may not come back and that she leaves the job often then eventually comes back. I explained what Charlotte and I had going on with the dress alterations and she said that i have to hire my own seamstress. So, stressed and bothered I took it into my own hands. I had no choice. I called 2 seamstress and they both told me the alteration isn't even possible on this dress. I cried! The dress is not returnable and I was told it could be done and by them at that! I was lead wrong. I was literally heartbroken and stressed about it. Carly did give me an option to pick a different dress at the same price but after a couple months goes by ordering a dress now is too late. I don't understand IF someone left why wouldn't they pick up their customers and take care of them?? I was told "she's not in" for a few weeks without them asking if they could help me with anything or informing me that she's not coming back. To be honest I think maybe Charlotte found out that the alteration wasn't possible and just disappeared on me rather then facing it. I really don't know why a place would be this careless. I do not recommend this place. You have to go in and have to dig through and find your own dress, have no professional help, be lead wrong, just to pay the same price as a professional bridal store. Brides deserve to be treated much better! It's your one and only big day, take your money where they will treat you like a princess, have professional advice, and take full care of you in a...

I went in with 3 of my 5 bridesmaids over the weekend to try and find dresses for them. As soon as we walked in, the older woman at the desk seemed very disappointed in our arrival. She seemed flustered and overwhelmed and kept telling us to be patient with them (in a rude tone) since they were so busy.

We talked to a woman named Michelle who asked who the bride was (me), but never asked for our names or introduced herself (we knew her name from the older woman). She showed us to the one rack in the whole store that had short bridesmaids dresses, showed us to our dressing rooms, and then left. No further instructions or anything.

We proceeded to pull dresses off the rack to try on, and while there were many to choose from, some of the samples were in very poor condition. One of the dresses was nearly ripped in half. Most of the dresses were only available in sizes 10 and 12...which did not fit any of my girls (I had a 2, 14, and 16 with me).

We had to ask one of the associates whether or not we were supposed to leave the dresses in the dressing rooms or if we were supposed to take them back up, and she rudely told us to take them to the front. We did, and then she was angry with us for trying on so many dresses! She actually told me that in the future, we should limit the number of dresses we tried on. (I have to chime in with that thought that - Isn't the goal for us to try on, find dresses, and BUY them from the store?)

I understand that they were busy, but the entire time we were trying dresses on NO member of staff came to check on us or ask how we were doing. We did what we were told - found dresses we liked and tried them on - and then took them back up front to be re-hung. But whenever we had to talk to a staff a member, we were treated with frustrated, condescending, and rude attitude.

Overall, they seemed severely understaffed and unwelcoming. If it's such a big deal, maybe they should require appointments to be scheduled...that way they can give their customers that time, attention, and respect they deserve. I wouldn't recommend them to anyone who wants a calm, friendly, and...