Willow Green Acres — Local services in Ozark

For design I give them 5 stars for customer service two stars. I contacted Willow Green for two projects. My good experience with the first influenced me to contract with them for the second and much bigger project. By the time they started it was late into the fall and they were ready to collect the third and last installment in the winter the project was not completed. I understood because of the weather & adjusted the final payment accordingly. My issue with customer service has to do with them working with me in the spring to finish. I called in May to set up the appointment and was told someone would call me back. I waited two weeks and called again, this time a woman told me that someone would call - never did. From my perspective, to complete my project, would be small job and they were too busy. I'll never call them again for landscaping. I felt I was a good customer paid both projects when jobs were completed and worked with them and their schedule for my humble home I had spent thousands of dollars with them. There are plenty of others who would like to have...

Willow Greens had the kind of trees I was looking for. Even though it was a 30 minute drive to get to them I figured it was worth the drive, I never took into account I would need them to feel the same. After buying the trees and planting them, I was struggling with how to care for them as they were dying. After 2 messages, 1 email, and 2 phone calls begging for help so my $300 wouldn't go to waste and my trees die, I never received any return call or email. I offered multiple times to pay for a landscaper to come to my house, but no one would help me. The second time I called, the man on the phone said there would be no guarantee that anyone would call me back, and they didnt. I don't yell, I don't cuss, I did politely beg and wait for a response. If you are a nice person and a single woman, please stay clear...

I have very little experience with working with trees. Every time I have tried, it has been a trial/error process. I went in for advice, price estimates, and to see what options were available to me. Ryan took us to look at a few recommended trees and planting advice (watering needs, ideal planting times, root system concerns, growth speeds and ice concerns). He was very helpful and informative. Considering some of the prices that I have seen elsewhere, this place is well...