Bayway Chrysler Dodge Jeep RAM — Local services in Pasadena

If I could give these people a negative I would My mom bought a Jeep couple years back and one of the daylight running lights went out on it The change that there's a little flap underneath the tire you can turn the tire to the left or right and put your hand in there open the flap and change the light I'm 6 ft 2 so it's hard to do with big hands easiest way to do is just jack it up and take the tire off So I send the Jeep in to get the daylight running light change in the oil change I thought it'd be simple about 4 hours later I go in and check and they said they had a problem they tore the whole front of the Jeep off and had it in front of the Jeep and building like a fort out of it. They ripped the AC line out and they said that the AC line had a hole and it didn't they ripped the AC line out and all the freon leaked out they said they were going to have to replace the line and all the freon which cost me $750. They said that I need to pay for this repair I was so pissed we paid it I was told I probably should have gone to claims court but it'd be my word against theirs.about a year and a half later there's a recall on the Jeep for the engine they were going to replace the whole engine for free they said with Jeep they said. So I was like don't send it there Don't send it there send it to another location send it to another location I told my mom She said it was right down the street and it was free I was like all right. We send it in next day oh man we have to pay charge you $5,000 for all the repairs. Really what happened All we needed all new belts all new spark plugs all new poses and when we pull out the engine we noticed your radiator was broken and damaged The radiator was fine they must have damaged it in when they pull the motor out. But we had no choice we had to pay the $5,000 cuz they did the work without a permission they changed the radiator out all the hoses spark plugs all that Have the car for about a day and the oil that pressure light came on we were like what the hell took it there they couldn't find out why was wrong to go to another dealership another repair place there's a oil pressure at switch at the very bottom that gets put in and tested the oil level or monitors the oil level to make sure has oil they over torqued it with a torque wrench and it cracked the seal and so it was leaking oil and when the motor was on it was literally like a vacuum cleaner sucking in stuff off the road and all the dust and they dropped the oil pan and there was all kinds of grit and grime in there brand new motor by the way brand new motor. We told him that they didn't care took it to another deer dealership told Jeep what happened Jeep paid for them to put the new sensor in and to take the motor apart and completely clean it. That would have cost another 5 grand or more because of the labor of taking it apart and cleaning it. This is the worst dealership I've ever seen in my life My mom is over 62 years old now Little old lady they took advantage for her with warranty work they took advantage of her when an oil change and light bulb change horrible horrible horrible dealership Mechanics are not certified and the management...

Don't know how I'm going to start this off, so just know I'm going in on each one of you. Before I go in, let me just tell you guys about the BEST experience I've ever had at a dealership. Dealership are like the police no-one likes them (not really anyway), so I was ready to walk out before I walked in. ( but this day was going to be a good one) Was greeted buy a gentlemen that looked like he worked for an undercover unit (think he must have been on the look out for unsavory characters) told him I wasn't going to fart in any of the new cars and that I was there to see my sale consultant Mr. Royce Stephens. Now Mr. Royce is a nice young man and was ready for my onslaught of questions. From pricing to vehicle specs. He was able to answer all my questions, and on the odd chance he couldn't, he had back up waiting in the wing to help out. He was very professional the whole time and made sure everything went well. (If you're reading this, thank you) Now let me tell you about his help in the wing, Mr. Amarr Clark (internet sales manager) This was the second coolest guy in the building. He was the one who brought the numbers to me, and we both did calculations to come up with numbers that were good for me. Not once did I get upset that I felt I was being toyed with. (At this point it kind of felt like I was just hanging out with family) Now I was waiting to go to accounting box but while I'm still in the lobby I was approached buy what seem to be like the coolest guy in the building. Mr. "Su" (sales manager) He walked up to me and said, "We are taking care of you." She shook my hand and disappeared. After that, I understood that I've made the right decision. That's what made him the coolest. I didn't say much, but you knew it was going to work out. So I was still waiting to go to accounting and had the pleasure of meeting another sales professional, Mr. Elijah Walters who took his time to let me know about some of the vehicles on the showroom floor and was very professional the whole time. At this time, I was greeted by Dominic Harvey, who wanted to make sure everything on my truck was taken care of. Now, it was time to go to the BOX. Mr. Chris Polly was the accountant who was handling my paperwork and final signage of everything. NOT ONE TIME did I feel like I wasn't getting the best offer I deserved for being finically responsible. (Thank you for not being a bot) So look if you've gotten this far down I just want you to know that I really hate dealerships but this place made me feel at home and welcomed that they actually wanted to get me a good deal. You don't have to take my word for it. If you're in the market for a vehicle, give these guys a shot. If you don't like it, there are plenty more around. I work hard for my money and pay my taxes, so not having people jerk me around or say one thing but do another feels great. Thank you all for the help, outstanding job, and...

With the finality of car sales and the minimal protections consumers have when buying used cars, does that give a large corporate dealership the right to prey on individual customers?

Whether legal or not, I would have never expected a reputable dealership to use tactics only sketchy neighborhood autoplexes use. From their sales team to their service department to their finance staff to their leadership team, they are liars, frauds and cons who think they can take advantage of hard working individuals.

I did a ton of research and chose a Nissan Rogue based on my experience driving a Juke. The Rogue had more powerful specs so I knew I’d love it. However, on the way home, it became evident they didn’t put the car through a rigorous inspection like they claimed - empty wiper fluid container, broken buttons and stuck display in the control panel, faulty battery or starter, defrosting and a/c malfunctions. Over the next couple of days, the fan started cooling the engine after driving short distances (in March when it was cold outside) and a check engine light preventing me to get an inspection sticker.

When I voiced my concerns the day after my purchase and wanted to return it the following day (two days after purchase), BayWay lied by saying the funding had already been completed so they’d have to treat it as a trade-in. They offered me $22K for the $28.1K purchase price made 2 days prior, and are kept my $5K down payment.

Since I in good faith can’t sell this car to an unsuspecting buyer or dealership, I worked with them all week to trade it in and get me in a car that I could finance and afford. However, they wouldn’t allow me to buy a $24.7K car, saying I can only purchase a $32.6K car.

The fact that they were so cooperative in discounting the Rogue but are making it nearly impossible to return it speaks volumes. Especially when financing one of their cars instead of paying cash for the Rogue is more beneficial to them.

They perpetually lied, tacked on $1,130 for GAP insurance on a sale I was intending to pay cash for until they didn’t honor the $27K out-the-door cost I had them put in writing before I even drove 200 miles to buy the car.

I was kind, cooperative and even protective over BayWay in trying to come to a resolution, while they continued to accept zero responsibility, refused to even meet me half way, and tried to upsell me as if this is a trade-in off the street.

The worst part - they did this knowing my backstory - the loss of my parents and two stepsisters, the totaling of my car by someone without insurance - the car partially bought with the small inheritance my single mother left me.

How does the saying go - it takes 3 good experiences to boost a company’s reputation but only 1 to destroy it? I suspect it won’t be long before they have to change the name of their dealership. You can’t lie, cheat and steal and come...