Prairie Woolens — Local services in Paullina

Customer service is really bad. I placed an order here for wool felt prior to my order I asked if it was made with merino wool and they said it was and they said on occasion the manufacturer may substitute so of course I’m thinking most of it would be Merino. I planned to order from Benzie but wanted to give a smaller company my business if possible. However my order got in and it was OBVIOUS that the majority of it was not made with merino wool.

You can FEEL the difference it’s not something that is not noticeable. MOST of the wool I got is very itchy and scratchy feeling and not usable. A couple of the sheets are made with merino. But you can feel the difference. I feel like I was very mislead because I did ask prior and was lead to believe most of this should be merino and that was not the case. The email I received the person who contacted me told me they were personally offended but me and felt I was calling them a liar.

I’m in shock I’ve never had someone I gave business to behave so emotional and petty. I’m simply stating the facts of my order and what my problem is its customer services job to make it right not to try to guilt trip me about how they’re personally offended.

Honestly I’m appalled by the behavior I won’t be ever doing business with them again.

I’ll be shopping with Benzie and Missouri Star in the future for my quilting...

I ordered a small quantity of felt. It was shipped, but the address was incorrect! The post office could not deliver and returned to sender. I have emailed twice. No reply. The package has been returned to Prairie Woolens. They do not bother to contact me! So now they have their fabric AND my money! Nice work if you can get it!...

I've placed a couple of orders for wool blend felt with Prairie Woolens. Each time, the shipping speed, presentation, and product quality have been top-notch! They have the best selection of colors I've found for the wool felt I like to use in hat making. Thank you for making my job easier,...