Verizon — Local services in Paynesville

Went in because my phone just quit. I told them I wanted to stay with an android not necessarily a galaxy but before I knew it the sales rep was ringing up and setting up an s22, the newest phone possible. I was never told a price through the whole process and never explained my invoice. I was just told my old phone qualified for $800 off . Then it went to$400 later in the process. I was sold a new charging block because they no longer come with the new phones. I went to my car and realized the new cord wouldn't work with my cars fm Bluetooth adapter so I went back in and was sold a another cord that has the usb end I needed. At that point they could've told me I could return the block because this cord would take care of my Bluetooth and charging issues but I wasnt told that and because I was never explained my invoice I was thinking the case, screen protector and block were part of the 400 off. But nope, that was part of the almost $300 out of pocket I had to pay before walking out of the store. Then I was asked to leave a review to which the salesman graciously gave himself a 5 star rating. I was also told switching my plan to unlimited data would be cheaper than what I've had for about 12 years.... it's not- it's $40 more a month. I'm not impressed. I called Verizon and they suggest I go back to the store to talk to someone about credits but I don't like conflict and the way this all went down, I'm sure it won't help. My fault for not asking questions but I told them I've had the same phone for 8 years, everything's changed so much that I didn't know what to ask. They used to set up the phones, now they partially help set it up so I'm missing important information off my...

My wife went into the North Mankato Verizon store to add an extra line to our account. I was hours away from the Verizon store and my phone was suddenly disconnected from all forms of communication by a store employee in North Mankato who was trying to add a line to our account. I spent hours on the phone with Verizon robots to simply find out why my phone just disconnected by adding a line and I didn't step foot into the store. No one could help me! Out of frustration I drove to Paynesville Verizon and was greeted by Matt who ended up spending hours fixing the problems created by North Mankato Verizon. I cannot say enough about Matt and his ability to straighten out any issue that arises. I will be going to Matt for all my purchases in the future even though it's out of my way. Matt took the time to help and didn't make a sale that day but did create a lifelong customer. ...

So thankful to have this Verizon in town! I got much better customer service here than at the "big corporate" stores in the big towns. They were so helpful and personable too. Andrew the Magnificent pulled a rabbit out of the hat- didn't think he'd be able to do what no one else was able to, but he saved the day! And Super Seth was able to help reduce my monthly bill, which Verizon Customer Service refused to do. Plus he lowered my monthly bill, which included a beautiful phone upgrade and added a watch. I'm...