Computer Advantage — Local services in Peachtree City

My experience with Computer Advantage was 100% positive.

After being unable to get an appointment at the Birmingham Apple Store at the Summit Genius Bar (seriously, its nearly impossible to get an appointment), I was referred to Perry Computer Services in Birmingham by an Applecare representative.  My experience with Perry was horrible (since they refused service, I was unable to complete a survey to explain my displeasure with the way they treated me).

After the horrible treatment at Perry, I found Computer Advantage in Newnan, GA.  I contacted them and explained my issues and received enough information that I felt comfortable making the 4 hour round trip drive to have them service my Mac Mini.  Yes, I drove 4 hours to drop off my Mac Mini.  I had to do this due to the long wait to get an appointment at the Apple Store, the horrible treatment at Perry and Apple’s ridiculous policy of not allowing Mac Minis to be shipped by customers.

Upon arrival, I was seen immediately by staff.  The check in process was extremely smooth.  They provided a level of service that exceeded that which I expect to receive at the actual Apple Store.  Computer Advantage staff, especially Larry Roth, honored every promise and representation they made to me, which is much more that I can say for Perry and even Apple.  The repair was completed on time as promised.  I did have one minor issue but Computer Advantage staff went so far above and beyond what was required to “make it right” that the experience actually endeared them to me and make me more likely to use them in the future.

One of the highlights of my experience with Computer Advantage was the overall friendliness of the staff.  It was just an awesome experience to interact with them.  To further explain how happy I am with the experience, my mid-2010 iMac will soon be in need of service and I plan to make the 4 hour round trip to Computer Advantage, (8 hours if I have to leave and return for pickup) rather than drive to Birmingham which is only an hour away to use the Genius Bar or...

I’m not sure what to think. I have an iPhone 7plus. I have had problems since I got it. TMobile, up until March, has tried to make it right. After March, all Apple products have to go to Apple Stores.

Issue ONE - My phone drops over 90% of my calls. I was told that there are new cell towers (started six months ago) that won’t be done for six more months. After a dropped call, my phone freezes and has to be restarted.

In all fairness, a check was performed on my phone that seemed to prove my phone operational. Historically, I have had to have two SIM cards replaced.

Excuse ONE - I was told that Apple to Apple service is better than Apple to another brand. I believe that is not accurate because it doesn’t matter what phone my friends and family have, the calls are dropped st the same rate.

I believe that to Not be a credible excuse because I normally use WiFi through Spectrum that is cable based. And yes, we have had that system checked out as well - including EMF issue possibilities.

Yes, I have insurance.

Excuse two - As well, Over usage in the area was to blame. My call can be kicked out if another user is on the system. Higher traffic on the system is to blame.

However, when I was out of state. The same issues happened.

I’m going to talk to TMobile again. Then I’m calling Apple for the truth.

I’m sure this store is reputable in most areas but the cell tower excuse doesn’t fly for me. There isn’t any documentation from the county about expanding cell towers or boosting the ones already in service. I can’t locate documentation.

This phone has had issues in the past but TMobile can no longer make exchanges, nor apparently, are Apple representatives. Yes, I have replacement insurance.

Guess I’m going to...

On November 13, contacted Computer Advantage for basic information regarding the purchase of a new iMac. Was able to talk to a live person on the second ring after punching #1. Michael, the sales rep, was extremely helpful; provided the inventory they had on hand; advised of their trade-in policy (usually not even considered by many of their competitors; and advised the availability of their technicians -- all without having to ask some questions that we did not know how to ask!

On 16 November, called Michael to check his availability on 16 November. When I arrived with my old iMac, Michael and the technician (Nic) were immediately available; advised the team what I wanted; asked to have a number of files transferred; and requested a time the next day that we could pick up the new computer. Was in and out of Computer Advantage within 15 minutes, and that included looking at some additional computers for other family members.

The following day, picked up the new computer; Michael and Nic advised precisely what we needed to accomplish in setting it up; advised of some additional 'what if's'; and in very short order the process was accomplished, and we were on our way. Within minutes, we had our new system up and operating with new Wi Fi features, with all files as they were prior to purchasing the new iMac.

Have purchased a number of computers on the South Side and Cumberland Mall. The experience at Computer Advantage was by far the best experience we have had the pleasure of having in 20 years of purchasing computers! A great, caring team with expert technical knowledge! This store has a...