PWD Service — Local services in Penn Hills

I don't like writing negative reviews but this one needs to be written. I spoke to Mark the owner to arrange the services I needed. I was very specific and read them to him from my list. He sent someone out to repair my doors-3 of them. One they repaired that day and 2 they took to the shop. I paid nearly $800 for the repairs. When the repairman returned 10 days later with my 2 screen doors ($200 each) he expected me to reinstall them myself. When I refused he reluctantly installed them. The one door did not "run on the track" and sounded like metal on metal. He told me it was due to paint on the track. Over the next week I checked both screen doors and it was not paint on the track. He had not properly installed the door and one of the rollers was off the track and another one was broken. I spent 2 hours getting the roller back on track and then used a file to reshape the flattened track. Why? because Mark THE OWNER refused to send someone back out to fix the screen door or the broken roller and 4 of the screws that they put to hold the screen fame back on were too short and popped off within 2 days. He did send me another roller and told me to install it myself because he was not going to send anyone back to fix their mistakes. I'm not sure that is the definition of customer service-actually it is customer dis-service.

Mark, the owner is a bit harsh and way short on manners and customer service. If you need service for anything I recommend that you go somewhere else because if you have a problem he will not make it right. He got his money and that is all he cared about. I guess he is bury enough that reputation does not matter.

Hope you will heed...

Ordered a replacement Peachtree door lock on 5/25/24. I installed it on 5/29 only to find out I was missing the outside handle. Called and spoke to Wayne. He requested pictures of the lock installed with the missing handle. I sent a follow up email a week later about my replacement part and received no reply. I left phone messages for Wayne on 6/11, 6/13 and 6/18. Spoke with a very nice lady on 6/18 who said she would email Wayne to have him give me a call. Wayne called me on 6/19 only to tell me that he couldn’t accept a return because the lock had been installed. I told him that I didn’t want to return the lock, all I wanted was a replacement handle. He said he didn’t have a handle all he had were complete sets and there was nothing he could do. He said “I hope you understand my position” that he could not accept a return. I said what about my position, I paid 194.00 dollars for something I can’t use. He basically told me tough luck. I asked to speak to his supervisor and I was transferred to someone else. I left a message on that voice mail and received no response. I did receive a replacement handle on 6/22, no one from PWD has reached out to me. I definitely won’t buy from this company again. I will gladly pay a little more from other companies that have better...

I didn’t deal with the owner (saw one of the reviews and was a bit leery), but Jodi was absolutely wonderful to work with. She walked me through everything I needed and suggested a couple of ways that if I change the order it would be more cost-effective for me (buying entire pieces, and cutting them myself etc.). I added another item the next day, and she ran around to make sure that it got put in the same order to save on shipping. I could not have had a better purchasing experience. In this day and age of really average to rotten Customer Service, it was an unexpected surprise. I’ll post again after I receive the product to comment on the quality, but it this point I couldn’t be happier and would definitely recommend this company. Update, product arrived timely (packed very well), and all of the items were high quality (matched perfectly). Overall, I was pleased with the purchase and experience. UPDATE Installed the window replacements, all the material was very good quality and a perfect match for the windows. I would definitely recommend...