Michigan Iron and Equipment LLC — Local services in Perry Township

Worst dealership I’ve dealt with I bought a brand new mower from them in 2019 against my better judgment as they were rude to me and my dad, it’s been in several times for warranty work that I am told never happens with these mowers they are rude to me and my employees that bring it in for warranty work, they charged Me for a corroded wiring harness, When I spoke with different dealers about this they say that it would be covered under warranty, it caused a starting issue as the mower would not turn over, following week same issue arose will not start The company then put a jumper wire on it by passing the ignition system on my mower instead of trying to figure out the issue and sent my guys on their way, very first job smoke arose from the mower apparently the starter malfunction along with the main clutch went out at the very same time, they’ve had my mower now for three weeks saying they’re not sure if the warranty will cover these issues In the meantime I have a demo machine from them while they are fixing mine, there mower deck belt went bad on it so I went to the dealership to get another one the owners tell me I have to pay for it as a bickering match arose from the issue I offered to pay for half of the deck belt which in no way I should be held responsible for an issue that is uncontrollable with their machine, and the owners wife is yelling at me telling me to bring there machine back. all I have to say is think twice before you buy anything from them. I love supporting my local community but this one will never see another dime from me...

We are sorry Todd is unhappy with his experience. This machine has had several issues in the last year, and we certainly understand his frustration. We worked with Ferris warranty and Ferris Management to get all of the issues covered under warranty so the customer would not have to pay for the work. Since the warranty record on this machine is unusually long, this took several days to get through the Ferris system. We worked hard for the customer to make sure that this last failure would be covered. While waiting for an answer, the customer used our Loaner/Demo so his crews could keep working. The customer had a belt fail while they were using the machine. Belts are not covered under warranty on this demo. We agreed to split the cost of the belt. We never installed a "jumper" wire in the machine, we had cleaned contacts in a wire harness during a previous repair. We used a "jumper" wire to start the machine when we, and the customer, were having the harness issues.

Again, we understand his frustration, this has been a difficult experience for the customer, the dealer, and Ferris due to the number a warranty issues we all have had to deal with on this unit. We hoped that by fighting to get all of the issues covered under warranty, we would have a satisfied customer. Regardless of the rating posted, we would fight again if we thought it was right for...

Absolutely fantastic. I shopped every tractor dealer and brand within an hour, and couldn't have been happier with my experience here. The quality of the product is well above others I saw, the service and knowledge of the staff here was great. Our purchase and delivery of our new CK3510SE was painless. Bob and Denise were great throughout the process. Bob spent all the time I needed to make sure I made the right choice in equipment and knew how to operate it when I took delivery. Denise provided quick and accurate quotes for the tractors I was considering and made the purchase a breeze. I highly recommend you check out this dealership and the Kioti product line if you are shopping for a...