Ace Hardware & Lumber of Pilot Point — Local services in Pilot Point

Almost every item I purchased rang up higher than the price on the shelf, higher than what I was told in the store and higher than the published internet price for that item at that location. (I had looked up prices on their website that weren't marked). At checkout I noticed I was being overcharged. I asked to see the screen and the individual prices. The first item was $3 higher than the internet price for that location. The 2nd item was higher, too.. when I wanted the 3rd and 4th items to reflect the posted prices the cashier deferred to a lady sitting behind the counter. "I already corrected one price." was the response I got when a 4th item on my ticket rang up higher. There was about an $8 difference in my arm load of items. The cashier was directed to not correct anymore prices. I was told that they had x-thousand price changes that just weren't updated on the shelves, yet, due to staffing shortages. One item was yellowing with age from sitting for so long. They wanted $2 more than the shelf price of $5.99. I almost put it back so it could sit a few more years. For the few dollars difference it burned me as a customer to talk to me like I was being rude to expect up front, credible pricing when I shop there. The frustration should not have been directed at me. It should have been apologetic, not confrontational or aggressive. Most of the staff is amazing and helpful, friendly and knowledgeable and very busy. Normally it's a great store. I was in there 3 times in 5 days. I had to return an item and was worried that "she" would be there and would be aggressive and confrontational again. I was relieved when she wasn't. Sorry, y'all. That was just my experience. I shouldn't have to stand my ground at the cash register against anyone at the store. Y'all work that out internally. Don't take it out on me. I was told there were "signs all over the store" explaining their price inconsistencies. I never saw one. The front door and the cashier's sneeze guard would be the place to post ANTICIPATE PRICE DISCREPENCIES. I think the person that was so offended was a manager, maybe. Prices not being updated or posted at all is a management problem, not a customer problem. It's a shame that one person stands out more than all the rest of the hardworking staff at...

I've been coming to this Ace in Pilot Point since February (10 months). For 4 of those, it was almost daily due to we were doing a heavy remodel and in constant need of various construction supplies. They have an unusual amount of items you don't normally see at a small town hardware store. Making the haul all the way to HDP in north Frisco was a real and constant problem. Especially with the two hour drive time down and back! My appreciation for the staff at the store is hard to measure. Only we are so lucky to have them and this Pilot Point Ace for our local "go to" hardware store for just about everything around the house. Super nice, and helpful, young group they have here. Thank you so very much!!...

I have been a loyal customer at this Ace Hardware, spending thousands of dollars over the years. Today, I went in to purchase a tool that was clearly listed at $99, but when I went to check out, it rang up at $119. When I pointed this out, they called over the manager, who simply stated, “It rang up as $119, so that’s the price.”

Despite the clearly posted price, they refused to honor it. It wasn’t about the $20—it was about principle. A store that doesn’t stand by its pricing and dismisses loyal customers so easily doesn’t deserve my business. I walked out without making the purchase, and they have permanently lost me as a customer. From now on, I’ll go out of my way to take my...