General RV Center — Local services in Plant City

Updated 04/21/2025

Can’t even make this up! Bought our Scope 18a right after the new year this year. Took it out once. Had to come home that same day due to broken items and issues. Made a list of so many items needing replaced or repaired. An entire page full of issues. Thor made the dealer come and get the van. Kept it for months. Brought it back. Said all good. Everything fixed. But dealer lost our second key fob. Had to go get that replaced myself for $700 which they did reimburse us for. Still haven’t got any manuals for the van at all even though we are told over and over they will be sent to us. Decided to finally check everything out and plan a trip. Made reservations for a few weekends ago near Tampa to be close to home just in case. Started loading. Realized rear bed support was broken. Had to cancel plans. Called Thor. They said my 120 lbs wife and 49 lbs daughter are too fat and exceeded the weight limit of the 1x1 inch piece of particle board that supports the rear bed. Fixed bed myself. Now it’s great. Made new reservations. Just went out again and started planning for next week. Opened the table and it collapsed. Instead of replacing it as it was on the original list of issues they just tried 4 different times to get screws to hold and slapped it back in place as a replacement. Also, the extension supports are stripped out. So now no table. Also found that the counter top sticky paper is rolling up on all corners and edges. Also found the rear headliner attachment never made connection and is now sagging. This van is a hunk of trash. One year of ownership and never used once due to QC and build issues. Really thinking about cutting my losses and trading it and moving back to Winnebago. Winnebago dealer has already offered me to trade and I am so close to saying yes. How does Thor even stay in business! Going on one year and still finding broken things and still have yet to take a single trip overnight anywhere. Don’t even think I’d trust taking this thing out of Florida. Just absolutely shameful. I will continue telling this story over and over and over until Thor addresses these issues correctly. No reason for this to be going on still.

11/24/24 Update: list of broken items sent to General RV with no response.

12/10/24 Update: Reached out to General RV about list of still broken items. Still no response.

03/19/25 Update: Service manager said he’d replace the BMpro control screen. Asked for pictures and a video that I already sent. Had to send it again since they didn’t bother opening the first attachments.

04/21/24 Update: Thor finally shipped me parts for table after lecturing me about it being broken and new trim for the bed as well, also after being lectured. I replaced both of those myself. Now the BMpro master control screen is out and needs replaced and instead of replacing the plastic frame that holds the controller in place on the original list of deficiencies, they just left the old one on there. Just realized this the other day. Have gotten to use the van twice now, which was great family time spend away from home, but also so not worth the hassle of dealing with Thor or General RV. Also, the rear headliner has yet to be fixed and the awning legs are still broken and messages to General RV and Thor pretty much go unanswered. Questions about the second list are just an endless echo. Adding images to this review this time to support all I have said. My advice is absolutely avoid both companies if at all possible. Absolutely go Winnebago as we never had a single problem when we had ours before trading “up”. Again, added some images so that you can see what we have...

We came to the Dover location on 8/23/25 and was in the market for a pair of Thomas Payne recliners. We knew what we were looking for. the weather was less than ideal with heavy rain in the forecast. We called the dealership and spoke with John and he told us that he had what we were looking for in a couple of colors. We drove from Bradenton that morning. Nearly an hour drive. We spoke with John and he showed us what he had. It was exactly what we were looking for, but with the rain, we could not take it that day because we had a pick-up truck. We asked if there was new/in the box on site, because we did not want a floor model. He checked the inventory and verified that there were others in stock. We told him we would need to return for pick up the next week. We asked him to go and lay hands on the product and verify that it was there and the item we wanted. He let and returned with confirmation that they were there. The next week, 8/26/25, I took a day off from work and rented a cargo van for $150 to come and pick up the items. We arrived, we were met by John and he called for the items to be brought down to us for loading. We opened the flaps on the open boxes and discovered that it was not the right items. To say that I was furious was an understatement. How could such a glaring mistake be made. I lost time and work - plus the cost of a van rental. We had bought a camper from this dealership in the past and found the same ineptness in providing dependable service. We decided to give the dealership another try. Disappointed again. The words "sorry" or "our mistake" will not work this time. I formed a Facebook page General RV of Florida Owners Support Group. This seems to be common theme. They are all ready to go when you buy a unit, but you become invisible after the sale. We were told by service individuals at General RV that often they would be pulled off of scheduled work to prep a new unit that had just been sold, while the customer that was there for service or repair got put on hold or delayed.

While at the dealership and in the presence of John, I started calling other RV dealers in the area. He never tried to stop me from calling, or tried to offer solutions to solve the issues.

I found everything we were looking for at Lazydays, just up the road. They did not have the item on their floor, but they contacted their supplier warehouse to verify the items were there and it was confirmed. Their supplier was 2 miles away. We immediately went to Lazy Days and spoke with Laura, who was the one that we spoken with on the phone. We paid for the items we wanted, plus other accessory items for the recliners. Laura called the warehouse and informed them that we were on our way. We were met at the warehouse where the items had been pulled from the stock and the items were verified for us. They were loaded into our rented van and we went home. This is sale expertise and true customer care. The manager heard our story and deducted an additional $100 off the already lower price. We have never purchase a camper unit from Lazydays, but rest assured, when we are looking to change units, Lazydays will be...

I would write about numerous events that have occurred with General RV from February 2023 till now. Some would include: they misled me on my class B van battery setup (would have charged me for a van I was not getting), sent me off their lot with a brand new van and a nonfunctioning solar panel (they did not even know it was not working), ignored numerous calls and text messages from me about my warranty repairs.

However, this review is really about the stain they created in my van while in their lot for 5 weeks. On Aug 1st, I dropped off my van for warranty work. I cleaned the van and emptied the tanks in preparation for it to be unattended to for weeks. When I went and got my van on September 15h, there was a large oil stain in the center of my brand-new floor.

Upon seeing the stain, the service representative called over their service manager (I will not include names of individuals however I have them noted). They at first tried to clean the stain. Then they said they would lift the floor to see if the stain was from an undercarriage source. They were sorry and admitted not one of them had ever been inside my van before that day.

There was another man who joined in our conversation about the stain. So now there are three men staring at the stain and me. The service manager then went on to say, "I should focus on the work they completed and the superficial problem of the new stain". I was shocked that he would say that to me as the van was a 2023 and I purchased it for a great amount of money. So imagine me, a woman, standing alone with 3 men staring at her and they suggest that I was overreacting to this new large oil stain. I was uncomfortable, to say the least.

Within 48 hours they denied responsibility for the stain. They claimed my floor mats were at fault. I told them this was not possible because I did not leave my floormat in the middle of the van (it's a doormat- meant to wipe my feet upon entering the van and therefore always at the entrance point of the van). Plus, I have used these doormats for years in my past van and never had it left a mark. Nor did it leave a mark or stain in the 73 days I had spent in the van this past summer.

They went as far as to send a picture on Aug 13th with my mats over the stains claiming my mats were at fault. I did not leave my mats in that location in fact as seen in the picture I took on September 15th, the mats are under the table that had fallen. Not near the new stain. Furthermore, recently (with van back in my driveway) I took a white cloth all over the back of the mats and no such oil or black material came from the mats.

They denied responsibility for the oil stain in the middle of my floor even though they originally admitted it and apologized. The cost to replace the flooring is 5000$. Not to mention the cut in resale value. I was treated terribly and made to feel that I was overreacting. I would never recommend anyone work with General RV. My experience with them was borderline bullish and intimidating and absolutely disrespectful.

*In picture included- please note the location of the gray doormat. Not near...