Magic Touch French Cleaners & Tailors — Local services in Plantation

Awful since Cookie left. I’ve been a loyal customer here for years and recently the place has just gone down. I dropped off a set of clothes for cleaning well over a month ago now and when I came to pick them up I got half and was told the other half would be ready at a later date. Come back got my clothes but was missing a pair of khaki pants and later noticed a few other pants as well. When I informed them the same day they said they’d look for it and get back to me. Since I’ve gone back every week looking for my pants with no luck. I was told by the lady there that I could get a store credit or a reimbursement on the cost of my pants but the owner would probably give a credit if the pants were bought more than 6 weeks prior or some crap. I told her I want the cost of my pants because why does it matter when I purchase my clothes, they are mine. Everytime I go there is some excuse as to the owner not being informed of my missing pants and I am sick of it. Save yourself the trouble and your good items and take...

DO NOT WASTE YOUR MONEY THERE. Have had issues in the past with stains not being removed but always give them a chance because I understand it might not been brought up to their attention for special care or things happen. I work for customer service as well so I do not ever make big deals about things. However, when a stain that wasn't there magically appear on my suit and I am blamed for it being told they "Have over 30 years experience" I could care less. If i bring a garment with no stains and you cannot remove the stain you caused and blame me for it it's a problem. I will NEVER be back there or recommend anyone to go. I have always dealt with their ATTITUDES and BAD customer service because location is convenient but when it comes from the owners mouth as well what...

I brought a table runner here to be cleaned. Upon paying for it at pickup I noticed all the stains still on it, so they said they'd send it back. After visiting the store multiple times to pick it up, it still wasn't done, and in the end their cleaners ruined the table runner and they told me it was in shreds. They said they'd take responsibility for it, but I didn't get any reimbursement from them for my cleaning cost paid nor for the new runner I had to buy to replace it. Messages went unanswered after their...