The Grand Trunk — Local services in Pleasanton

I came across the Grand Trunk US when I was looking for an authorized Sabysachi retailer in California  I contacted another retailer in Northern California first, but they never responded. I' m really glad they didn't because Gurpreet and Komal, the proprietors of TGT, were a dream to work with. After I reached out to them, Gurpreet contacted me within an hour and I was able to set up an appointment.  After visiting their store in Pleasanton which is a fun haveli style boutique they patiently answered our questions and responded to inquiries about outfits for months via WhatsApp.  Choosing your wedding outfits can be difficult especially if you love clothes.  The team at TGT never lost their patience with us and Swati from the TGT team was super responsive to all of our inquiries.  My now husband and I settled on Sabysachi for our ceremony outfits and I ended up choosing a Payal Singhal for my Sangeet and another Sabya for the reception.  Everything arrived on schedule and was stunning.  Komal's tailor handled the alterations that were needed in Pleasanton (my lenghas and gown were a bit too long and needed to be taken in), but we had out outfits in hand well before our events.  The team worked to accommodate our schedules as we had to travel up from LA.  We did allow plenty of time for our outfits to be made and shipped from India, and I would definitely start the outfit search early to avoid stress closer to the big day.  I really enjoyed working with the TGT team and wouldn't hesitate to order outfits from them again.  Komal and Swati were incredibly sweet and helpful while I was searching for my reception outfit and it was awesome to have their input and...

Was quoted one price and then charged much more ($1k more) when I went to pick up the outfit ahead of my wedding. Given my wedding was coming up within weeks, I felt I had no choice but to accept the higher price. When I finally did pick up my outfit, I noticed that some of the gold foil pieces on my outfit were missing off of my lehenga skirt. She said she could work with the designer to provide the pieces but never followed up or responded to my messages. The designer thankfully worked with me to send those pieces directly.

I agree with other reviewers that Komal’s communication is terrible and inconsistent. It’s hard to get status updates, confirmation on prices, etc. I worked with several high-end designers and medium-end ones directly through their teams and had good experiences doing that. She does not provide written invoices or payment confirmations, leading you to have to Venmo or Zelle often thousands of dollars. It’s tricky to trust this kind of merchant with limited paper trails and similar reviews to immune for momentous occasions like...

Please do not go here expecting a good selection of Sabyasachi. I flew here from NY and made an appointment for bridal fittings. What I arrived at was the garage of someone's private home filled with cob-webbed lehengas that looked like straight out of 2004. When the store owner came in, she just asked me to pull whatever I wanted off the rack and try it on myself, and provided zero guidance until I explicitly told her that "I need some guidance..." She proceeded to say "oh i'll be right back" and disappeared and changed her own outfit! Lol. safe to say I will not be shopping here. If you are coming from out of town, then PLEASE save your flight/hotel money for this extreme...