FedEx Ship Center — Local services in Plum

THE FIRST AND LAST TIME, I will do business with THIS FedEx Ship Center. Their customer service was seriously lacking! I was the only customer in line and dropped off a box to be delivered to a client in New Jersey. The box and label needed to be sealed with tape. The representative behind the counter said that I could purchase a roll of tape for $2.50, and I said no, that's okay. The representative then said just this one time, she would help seal the box. She continued, but the next time I see you here asking for help, she would not help. I told her, "Don't worry, I will not return." Then she told me something about company policy, but by this time, I stopped listening to the rude representative. Is this the direction customer service is going...

HORRIBLE customer service.! paid 22 dollars for overnight shipping, twice my package was marked as undeliverable due to me "not being home" despite the package not requiring a signature, and the second "attempt" i was home and nobody knocked on my door. spoke to dispatch at this location who was not only unhelpful but was rude and unprofessional on top of it, took it upon herself to mark my package as "refused" instead of reattempting the next day and when i attempted to protest this she hung up on me.!

stick to other shippers because fedex is clearly unprofessional and rude and...

Package was supposed to be two-day delivery from NYC and was scheduled to arrive today by 8:00 p.m. and never came. Waited all day. Tracking system is a sham because the online tracking link said it would be here and never indicated that it was delayed. Called Plum office and spoke to customer advocacy and they were no help, only saying the item was in a shipping crate and they refused to deliver it for Saturday and refused to allow me pick it up on Saturday. Said it will arrive on Monday but they would not give a time. Never using Fed-Ex again and...