Accolade Healthcare of Pontiac — Local services in Pontiac Township

Rarely have I seen an example of new management resulting in such a drastic improvement. Having a parent in Accolade, entering right before the current staff took over and the name change occurred, I've seen a night-and-day improvement in the care my mother has received and the running of the establishment in general. From the CNAs, to the nurses, to the janitorial/maintenance staff, to the kitchen staff, and all the way up to the management, this entire care facility has really stepped up their game. Even when my mother became difficult to work with for a period of time, the employees of Accolade held fast and got her to a point where she is now content with her stay.

No dismal waiting-for-death's-sweet-release atmosphere pervades THIS facility, with activities available frequently and a patient, positive, and capable staff on hand to make sure your beloved elder's physical, mental, and nutritional needs are met.

They are also fantastic at helping guide one through the mental labyrinth of bureaucracy and paperwork that can seem so intimidating for those of us who are unfamiliar with either the legal aspects or the medical terminology involved. The dark shadow of the Asta Care days fade into obscure memory with this new era of proper management, building renovations, and spot-on elder care.

I have no regrets about placing my mother in Accolade and wouldn't hesitate for a second to recommended it to others looking for a care facility where their loved one won't feel they've been shoved into a windowless rabbit hutch and stored like a warehouse product. Other facilities may cost more, and I've had elder family members in them as well, but the quality of care is no better than it is at Accolade.

5 stars given without...

Moving my grandfather from assisted living to a retirement home was a daunting endeavor for us. We had countless questions swirling through our minds as we researched and made phone calls to find the perfect fit for my beloved grandfather. We were paying out of pocket, so we had the right to be picky with our choice. Kaitlyn from Accolade visited my grandfather in person at his assisted living facility to explain the care he would receive and answered our questions. We liked that she took the time. We were consistently impressed with the level of care, quality, and exceptional communication throughout the process. The nurses were not only kind but also proactive in their approach. If they couldn't answer a question, they promptly found someone who could. This level of transparency and prompt action instilled a sense of security. The sweet nurses quickly informed us about urgent matters, demonstrating their commitment to his care. The nurses went above and beyond; at times, my mother would visit and find one of the nurses spending quiet time with him. When the need arose, they arranged for hospice care on-site, and the service was equally exceptional. We were genuinely impressed with choosing Accolade as my grandfather's last home. The exceptional service they provided surpassed our expectations and left us feeling satisfied...

This was a wonderful place to recover from a fall! Everyone was wonderful, no one ever made me feel like I was a bother when I would ask for something. All the nurses and CNAs were just fantastic! Physical therapy people were awesome, making sure I didn't overdo things and being so encouraging.. Everybody in management was so nice to me and went out of their way to make sure I had everything I needed. Activities kept me busy with games, crafts, and exercise classes. My only complaint was the food really needs some work. Some things were really good but some things were darn near impossible to eat. They kind of need to learn how to add seasonings to food, give it some flavor. That was the only bad thing I could think of to say. I really had a wonderful experience there and will miss staff and residents who became friends. I highly recommend Accolade for long or short term care to anyone looking for a good place to stay and/or recover. A++ in my book!...