PGA Village Verano | Kolter Homes — Local services in Port Saint Lucie

I have had the absolute worst experience building this home with Kolter. Starting off I have to say the Sales Center and Design Center people were amazing. From my experiences with them I thought the whole time was going to be great and exciting, building our home in this beautiful community. However once it went to construction it was all downhill from there. I signed my contract in April 2021. Nothing at all was done for five months they didn’t start anything until September. All I was told was Covid, Covid, Covid! When we signed The contract we were told that we would be done in March or April. Here we are June 10 and I was told yesterday by our CM that maybe, maybe we are looking at September or October. The first CM that we had did absolutely nothing for five months and I don’t completely blame him because it is absolutely upper management‘s fault as well. Even with all of our complaints throughout this process no one has ever stayed on top of it even though we were promised that they would to make sure that our house was going to be made a priority. There are other houses that started 5 to 6 months after mine that have been completed or that are close to completion. It’s amazing to me that upper management in construction allows this to happen and even again with repeated complaints nothing changes. More was done this past week with the new CM that had been done in all this time with the previous one. Unfortunately there’s only so far that he can go he has ordered a lot of materials that should have been ordered already. But as far as that, the only thing he can do is schedule them to be done he personally can’t take guys off of other homes and put them in ours to finish sooner. We were told from upper management that we would be made a priority and we haven’t been. STAY AWAY FROM KOLTER AT VERANO!!!! The last picture is my house as of today after 14 months!!!!! My co worker’s parents are building in Esplanade right near Verano. They signed their contract in January and are at the same place I am. This has been an extremely...

I am a very dissatisfied. Homeowner at PGA Verano. Don’t get me wrong, it is a very attractive community with lots of amenities. However, we pay a high Price for quarterly maintenance fees. We are typically ignored when we have any kind of issue. Some examples are as follows: Several months back we spotted cracks in our foundation and home and asked Kolter about it. Without coming out, they said it is cracks in the paint and blew us off. Now, I have oil stains all over my driveway where the maintenance crew does their yardwork. I brought that up to Kolter and was told, once again without coming out, it must be rust and I should take care of it myself. I also noticed that my sprinklers have stopped working. I reached out to Kolter one more time and this time got an email response from a gentleman, named Harry who said that “you warrantee is up and that is now an HOA issue” and that I would need to go to the clubhouse in person and talk to them. When I emailed him back to inform him that I work in West Palm Beach and I’m not available to go to the clubhouse during the hours they are available and could I please have a phone number or email address at which to reach them. He proceeded to ghost me. I have emailed multiple parties at Kolter on several occaisions, asking for a phone number or email to the HOA to resolve this type of issue and no one responds. I also do not get responses from messages and emails regarding back gate issues and slippery mold growth on the pathways.

For the amount of money that I pay to live in this community, I shouldn’t have to spend hours trying to reach people when things...

My experience at the model center left a lot to be desired. My family and I are considering relocating from MD. My sister was with me on the visit and she was already registered. I was told that if my realtor was not with me I could not tour. Even with providing the realtor’s licensing information. My spouse and I toured several properties over the last two years in different States and this was my first experience where the license information was not sufficient. However, it is the company policy. After touring with my sister. This property is on the top of our lust because we chose a childcare facility close by. Once the tour was completed my sister requested an updated pricing list. My sister was then told she had to speak with her representative. My sister pointed out that her representative was not present. The representative then raised her voice and started asking, “ Are you going to buy? She repeated this 3 times . My sister responded stating she is considering the property. I was bewildered by the actions of a representative of a company that is customer focused. Even if this individual made false assumptions this is not how you treat potential customers. On the plus side the builder offers a variety of models and options . The location is convenient to the highway, shopping, and offers...