Grainger Industrial Supply — Local services in Portland

They charged me twice for a purchase then after going back into the store and being told I had to wait until after the weekend for it to refund it still did not refund. When I called to follow up the next week I was told that I had to wait up to 30 days. Each person I spoke to blamed something else and said there was nothing they could do and the last ‘manager’ I spoke to said it was my bank that had charged me twice not grainger so it was my problem. Which is completely untrue.

This company doesn’t care about its customers. I try to shop local but everything they have is available from Amazon cheaper. I would never go back to this store after what has happened and the way they’ve dealt with it and in particular the way a manager spoke to me.

They also sold me fasteners that didn’t fit a bracket when I purchased them as a pair and specifically told them to make sure they were right together (as it had been incorrect in the past). I know I’m not alone in my grainger dissatisfaction as while I was sitting in the store for 2 hours trying to have my problems fixed I had the absolute pleasure of hearing plenty of other unsatisfied customers each with their own unique grainger debacle.

Don’t shop here. Stay home and squeeze lemon zest into your eyeballs it will be far more enjoyable...

Thumbs up to the guy who helped me at Grainger Industrial Supply! My AC was not functioning on the hottest day in Portland history. After my diagnose, I suspect the capacitor in the AC compressor/fan needs to be replaced. Google told me Grainger Industrial Supply may have it. However, it is sold out (so many ACs in Portland were down from the week before so it is so hard to get the parts). Surprisingly, the guys did extra help by calling other electric parts retail store on my behalf. I went to the other store (literally the competitor of Grainger), bought the capacitor, and fixed my AC. It saved my family's life on...

Don't buy anything from here. Big company does not care about little customer. Their store is located so far out and their hours are ridiculous - 7:30a to 4p and closed weekends! If you are a little guy, they won't care about you, just the sale. I bought a 2" buckle to repair my camping equipment, turns out it's too big. Went there on a Monday, a day they were supposed to be open... turns out they were closed due to COVID, but reopening the next day! Took the afternoon off to do that. So now, it's past the 30-day return. Now I'm stuck with 2" buckles that are of no use. I'll buy from...