Portsmouth YMCA — Local services in Portsmouth

My son was going here for before and after care. I complained several times as some weeks money wasn’t taken out then I’d be double charged without notice, email or reason. Even after going threw my banking statements and cash receipts I was up to date! Per Liz Moore who told me she was corporate and there was no one else to speak to about this matter I owed $492 which wasn’t true and she just kept talking in circles. Per the agreement I signed my account was to be charged once a week which was a Wednesday. Several times it was also charged on a Friday and 4 times double charged! Definitely not what I signed up for. Now I have to cancel my banking account because even after the suspended care and I was given a notice it would 03/27/2023 I was again double charged on 4/6/2023! I refuse to pay something I’ve paid for already or we talked down to because of the negligence of Liz Moore not adhering to my agreement with the YMCA. She was condescended and even though her response to my question as to why my account is double charged her answer was sometimes it be like that. Pure ignorance. As I am in accounting I know I’m paid up but now being over charged and am being told Liz Moore is the final decision maker.I will get to the bottom of this and I’m sure my bank will refund me as I have the letter where the YMCA suspended care due to employee negligence! As well as not adhering to an agreement that I’m charged weekly! Not biweekly or monthly but weekly! I’m debating whether to contact a lawyer as I have my proof and this has happened now 4 times resulting in over...

Was told this location is better for older people and not so great for kids; now I understand why. Must be great if you're older than 16.

The womens locker room says 16+ only so the first time we went I used the girls locker room with my daughter. Its bare bones. No hooks or chairs in the showers, no stalls, only 2 have curtains, no swimsuit spinner or hairdryer, and 2 very thin benches. One changing curtain and no chair in there either. I don't want my daughter's clothes on the floor or have to carry a dripping swimsuit through the lobby.

Checked out the womens locker room today and it has everything I expected from a Y so I used it today with my 4 yr old. A staff member came in and saw my daughter's floaty while we were in the shower. She told me the 16+ policy and I responded with my reasoning. She said, "I don't know what to tell you except to bring your own hairdryer." I said ok and thank you (still showering).

While we were changing she comes back in and loudly asks everyone if there are any more under 16 in there. Comes over and tells me theres a family changing room by the 2 pools. I tell her "ok, thank you" again, but now felt slightly attacked. Did she want me go to the other dressing room naked? She already told me, so the second time seemed unnecessary. Also, from what I saw, the family changing room is just a bathroom, no shower.

I understand the reasons for the 16+ rule given the sauna and whirlpool. Just expected the same amenities to be available to families and not only 16+. Won't be returning until its clear families are...

I love this ymca because it's smaller and cozy, not to mention nice and quiet. The machines are not really old imo, they're easy to figure out. I like how there's one little room devoted to the easier strength training machines, the whole layout is very nice and convenient. I'm in my late 20s but i so much appreciate the older crowd that comes to this gym, I'm just starting my workout journey so i don't really feel intimidated among them. Unlike other gyms that are filled with younger, super hot people who are probably judging me. But i digress...

The only thing keeping me from giving 5 stars is some of the people at the front desk. They don't really greet me, I'm ignored when i walk in until i talk first. No one asks how they can help me. I'm not gonna call out anyone specifically, but there is one person in particular who makes me feel like i don't belong there, they are very curt with me and won't look me in the eye, nor will this person smile at me even after i smile at them.

But i give the gym and atmosphere itself 5 stars...