Halstead - Jewelry Supplies — Local services in Prescott

I've been having a very good experience with Halstead Beads. Fast shipping, professional communication, good quality control and reasonable price. I put the quality check request for two specific items, based on the previous bad batches. They could've been already aware of this since it happened too often, for quite a while. Items are such small volume so I just took them in even when I couldn't use them. But it kept happening. Brooke, who texted me today gave me an impression that they got annoyed by my request. Even before she hears the details about previous defective items, she said they're "very busy and they cannot do willy nilly QC." she said "it's the whole process". as if I am wasting their time. I understand they have their system(that I don't know) and they put a lot of efforts to make sure orders are good. However it's not necessary to vent such frustration to customers who already experienced issues. I received a text yesterday that there could be 48 hour delay due to the request. I thought it was understandable if they could prevent this repeating issue. I appreciate their communication. Today's text made me totally discouraged to make such comment in the future. and they seemed to want to make sure that I don't cause this "trouble" ever again. I probably won't, with...

I love working with Halstead! They have high quality and well priced findings, chain, base metal blanks, tools, and SO much more!

We are a jewelry school and are always looking around for particular supplies for classes -- They have a huge variety of items that can be hard to source. Also, the company is awesome to work with -- I just called the other day to find out how easy it would be to hold a set of economy stamping tools (they have sooo many font options!). The person on the phone actually went to check for me, hold the tool, and give me an honest opinion. We ended up ordering the stamps and I'm so happy with this purchase.

On top of being a great supplier, the Halstead family really cares. They invest in the continued professional development and education of makers through amazing opportunities like the Halstead Grant -- and also support organizations that support jewelers. This company-wide philosophy makes me so happy to...

Just got off the phone and i must say i've never received such baffling customer service. I gave my name and was simply asking to place an order, however the lady mentioned "you have to place your first order online". I was just curious as to why and right away she said "it's just how it is".... i don't know about you guys, but that's not an answer to me. You could say "well according to our procedures we do it because of.... etc etc" but she didn't say anything else. Ok, so i then let it go and asked about the purity of the sterling silver sheets (the one that is not .999) and she said it was .925, when i was asking if she had it close to .0625" thick she said i was raising red flags and was accusing me of potentially being in the fraudulent jewelry business. WOW... talk about being accused of something... smh. I'm baffled that there are 10 other reviews with 5 star......