BimmerWorld — Local services in Pulaski

Buyers beware. I purchased the N54 Turbo Overhaul Kit from BimmerWorld, which included a pair of OEM Mitsubishi N54 turbos and a complete install kit. Before ordering, I chatted with their support team to compare it with a competitor offering a lifetime warranty. The BimmerWorld rep assured me they offered a 2-year warranty, which gave me peace of mind to spend nearly $2,000 with them. That assurance was a key reason I chose BimmerWorld over the competition.

The turbos were installed on a 2011 BMW 335is running the factory tune, no mods, and everything was installed by the book. Only 4,000 miles later, the rear turbo seal failed.

I went back to BimmerWorld’s website, which clearly says the kit is covered by a 2-year warranty, like most items on their site. However, there’s no fine print or explanation of what’s actually covered—just vague marketing language. I submitted the turbos for replacement expecting a straightforward process.

That’s when I learned the warranty wasn’t actually BimmerWorld’s—it’s Mitsubishi’s manufacturer warranty, and BimmerWorld takes zero ownership. This is red flag #1 and feels like a bait-and-switch.

I paid $70 out of pocket to ship the failed turbo to Mitsubishi. Weeks later, the warranty claim was denied. Their reason? “Improper heat cycles OR excessive exhaust temps”—two completely vague and non-verifiable excuses that conveniently aren’t covered. That’s red flag #2. If you can’t even tell what caused the failure but still deny the claim, how is that a valid process?

I called BimmerWorld to try to get clarity or help. Instead of owning any part of the experience or trying to make it right, they pointed fingers at Mitsubishi and even tried to suggest my car might be modified or tuned, which it absolutely is not. I was passed between people, and nobody took responsibility.

So now I’m out $1,750 for the kit, $70 in shipping, plus install and removal costs—all for turbos that failed under normal use and a warranty that apparently doesn’t cover anything.

This is not how you treat loyal enthusiasts or customers. I will never shop at BimmerWorld again and wouldn’t recommend them to anyone. Do your homework—a “warranty” means nothing if the company offering it won’t stand behind it.

EDIT BimmerWorld’s reply highlights the real problem: the warranty was presented as a “2-year warranty” from BimmerWorld at the point of sale. Only after failure did I learn it was solely Mitsubishi’s manufacturer warranty, with BimmerWorld disclaiming responsibility. This distinction matters. Under the Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.), any written warranty offered in connection with a consumer product must be disclosed clearly, conspicuously, and without misleading the buyer. Representing a warranty as if it is directly provided by the seller, while in fact it is a third-party manufacturer’s warranty, is misleading and can constitute a deceptive trade practice.

Further, the denial letter from Mitsubishi cited only vague language — “improper heat cycles or excessive exhaust temps.” These catch-all reasons are nearly impossible for a consumer to disprove and essentially give the manufacturer unlimited discretion to deny coverage. That kind of vague exclusion is exactly what the FTC has warned against in its guidance on deceptive warranty practices.

A turbocharger seal failure at 4,000 miles on a stock, professionally installed car should reasonably fall under warranty. The issue is not just Mitsubishi’s denial, but that BimmerWorld used the appearance of a warranty they do not administer to secure the sale, while avoiding accountability afterward. In legal terms, this borders on a misrepresentation of warranty coverage.

A warranty is only as meaningful as the company standing behind it. In this case, the way it was marketed versus the reality of how it was handled shows a disconnect that is unfair to the consumer and inconsistent with the principles of U.S....

Integrity and Trust are the foundation of what Bimmerworld owner, James Clay, and his dedicated team of professionals have provided me in every interaction I have had over many years. And I hold those two values above all others when working with a service providing company. I can always count on them in providing me with expertise in finding the right parts for my cars, both street and race cars alike. This includes exploring part options or ideas that are not readily available on the market. All of my purchases over the years have been very competitively priced and processed/delivered with extreme efficiency. As for in house vehicle maintenance or mechanical services, Bimmerworld delivers the highest quality work and professionalism. Every technician is a BMW enthusiast and expert. They listen to my concerns or observations carefully, and without judgement, to ensure they can resolve the issue right the first time. Being mechanically inclined myself they even entertain educating me on the steps involved in changing out a part. I have learned a lot from them over the years. Last but not least, Bimmerworld has some the most talented fabrication specialists. They truly are artists! From complete turn-key race cars that I have had the honor of obtaining from Bimmerworld, to one-off pieces that needed simple welding, there is nothing they can’t build or handle. What I like most of all is that they are always evolving and pushing the performance envelop in race car fabrication. The creativity coming from that...

Where do I begin, dealt with "John C Webb", I sent an email that went unanswered for a bit so I decided to use the chat feature. Spoke with John, told him I needed Bilstein struts for my 2015 F31 BMW 328d x-Drive. After some conversation and asking the same questions 3 times unanswered, he randomly disconnects from chat.

Get a phone call later asking if I wanted to place the order, very pushy (decided on Bilstein b6) I tell John that I am driving, and will do it once I'm home, he says, you can just pay right now over the phone, I agree and hand him over the details..I also let him know I need them by Friday 5/10 at the absolute latest, no problems, as it was 05/03 when the order was placed.

Once I arrive home the next day, I check to see the invoice and he ordered me Bilstein B6 for a E9X!! I've never owned an E9X, never brought up or uttered the word E9X, my emails also show I stated my entire vehicle details.

So I call and get the order cancelled as soon as they're open Monday morning, he tries to blame me and says "if you would've ordered the Bilstein B8 I recommended you (because I have lowering springs) then maybe there would've been less chance of an ordering error. Never apologizes for his mistake and now the only way to get the CORRECT part is if I pay $90.00 for expedited shipping, which he refuses to cover for his mistake.

I head over to ECS tuning, place the $800 order for the correct parts, they even expedited it for free (HAVING MADE NO MISTAKES) and will get all my parts by...