Cass Burch Quitman Chevrolet — Local services in Quitman

I had an absolute nightmare of an experience. I would implore everyone to read this post before making a decision to bring their vehicle here.

I took my car there on 03 Sep 2024 for a "studder" when accelerating and had a missfire p0306 code. They couldn't duplicate a problem, on the drive home from picking it up it did it again. Had the tech drive with me, he said it was the torque converter. Days later they diagnosed it as bad lifters and said it was a 3 day job. 2 weeks go by waiting for parts and I have to call to get any updates. Now they stated that there were customers in front of me and id have to wait. I had to call again and again for weeks for them to give me any updates. The car didn't get done till 17 Oct 2024, over a MONTH for a 3 day job. Then they said my battery didn't die but had a bad cell. I.e. someone probably shorted it out, and a new OEM one was $498!! I refused to pay for the most expensive battery in history and for something that broke while in their care. They said the battery is over $320 (so that $180 for a 5 min job to loosen 2 bolts). They settled on me paying 1/2 of a new battery, totaling $100 (that means the battery is actually $200).I went there the next day, fri Oct 18. When I got there, I sat across from Cara at her desk while I waited to pay my $100. Cara(the service manager) made a big deal about how much computer work it took to bring the battery price, and then at the end mockingly said as she was typing the price into the computer: “ok your price, $100, our price that were paying $221”. I stayed silent, paid and left. Come to find out that they put in an AC Delco battery from an autoparts store!

Then the car the whole drive home made a rubbing noise while turning, and it would get better as the car warmed up. My wife brought it back and the mechanic said it was just a inner fender well that was rubbing, which didn't make sense on why it would go away as the car warmed up, but they "fixed" it and sent her on her way. But before I can bring it back in, while waiting on a red light, the engine violently missfired, shook and shut off. I paid for a tow yet again and they said they messed up putting the engine back together from the original job! The car was done 31 Oct 2024, 58 days later! I asked about the rubbing noise and they said they couldn't duplicate it. The rubbing progressively got worse so I brought it back in a 3rd time. They then diagnosed it as a bad differential. On 08 Nov 2024 they fixed it and I finally picked the car up after over 2 MONTHS LATER!! But long and behold the rubbing noise is less but still obviously present, so it is not fixed.

I didn't get a rental car until over 30 days in and I had to demand one, it was not offered. We were not allowed to get a comparable size vehicle which led to us canceling a family vacation. I ended up missing multiple days of work to continuously pick up and drop off the car that cost me over $200 in tow fees.

This has been the worst automotive experience I've had in my life, and I will never bring my car back there.

Please reply or reach out anyway possible and I will be more than happy to answer...

Cass Burch, I appreciate you response and per your below response provide me with a phone number and contact person to reach out to, to resolve this problem.

Don't use the service department. My truck broke down in northern Florida while I was traveling for work with my business and my office is in the Tampa bay area. While under warranty Chevrolet towed my truck to this dealership to be repaired. The injection pump stopped working in my Silverado diesel 3500 and they were going to repair it. I finally received my truck 3 weeks later in which I had to drive the rental back up to northern Florida to swap for my vehicle. Within days of getting my vehicle back there were problems with the injectors that were installed so it went back to my local dealership Crown to be repaired. While doing this repair at the Cass Burch dealership, they had to remove the cab of my truck to complete the process, so wiring was detached and then of course had to be put back together. In the process to set the cab back down they scratched the paint to metal setting the cab back down against the bed of the truck and I am having electrical problems as well. These are just some of the problems I had. So this has been over six months of emails to a Jamie Card to get paid, to have the paint fixed and I have paid out of pocket for the electrical to be repaired. All I am saying is that there quality control is terrible and the truck should have never left the dealership the way it did. I have sent emails to Jamie and spoke on the phone. I would never use there service department to work on anything. All I asked is for them to make it right nothing else, nothing for all my time that I have put into there problem because I did not take my truck to them with electrical problems or scratches from setting the cab, even the time I have spent taking my truck to the dealership to repair the injector problem they created. I just want to be reimburse for the damages. They say they are not participating. What a kind of...

Ok, so just wanted to let you know we will not be returning. For several reasons. 1st, I would ask direct questions and they would not answer them or try to turn the question into something else and play it off. I will never purchase a vehicle without the dealer maintenance report of what the dealership did or saw and inspected. They played that off like they didn't have it or could not get it which makes me think their maintenance did not fully inspect the vehicle. 2 the whole point of us coming with our vehicle was to get their appraisal value for it. Not once we're we told by them that their main manager who would be able to make that decision was not in and would not be able to give us a true number. That wasted over an hr of driving both our cars with all our kids to them. Had we liked the truck and wanted to make a sale there would have not been able to do so. And 3 the "ball park" offer on our car was very insulting. Extremely. We know our cars worth and value and have had it appraised more than once and never once did we hear any less than $11500 so for their office to say $8000, and then have them blame it on things that don't actually need to be fixed is rude. So with that we no longer wish to do business with this dealership. Communication is key and I found that there was none from them. Quite frankly I feel like they simply...