Cosmos Granite & Marble — Local services in Raleigh

Just called to see if they have Taj Mahal quartzite available for a kitchen project where my current slabs are short by three inches.

With a baby screaming the the background the woman who answered the phone states that only people with an account can purchase product. You'd think, the follow up information would be around how to get an account created. I then ask "are you all open to the public or just contractor / builders?". Yes we are open to the public but won't sell to the public. After pulling teeth she says she can send information over about creating an account which I said don't bother. If trying to spend money with you guys is going to be this painful I can only imagine what it's going to be like to work together on the project.

Don't bother with these people, as other reviewers have already pointed out.

*Update based owner's ridiculous response : It doesn't take a whole lot to just be polite and communicative. If you are purely B2B then maybe in the future you might inquire if I'm already working with a fabricator. If I wasn't, then you might recommend one of your preferred partners. You might, just actually, try to be helpful. This was a 5700 sq/ft. new construction but you wouldn't know that since you didn't care to ask about the project. You earned every bit of the 1 star review. Maybe in the future...

Customer service can really ruin your business. Their website says a certain closing time, their phone greeting says another, and their front door said an entirely different time. We got there with 30 minutes to spare according to the information on the door. We drove from Fayetteville and so did the couple that came in behind us and also complained to the receptionist about the discrepancy. She was completely unapologetic and dismissive. That said, let's get to their selection. We visited one other large natural stone/solid surface supplier in Raleigh and this one shined in comparison. There are tons of stones to choose from, but mostly granite. The have some marble and almost not quartz. Their granite ranges from boring to exquisite and everything in between. Sadly, there wasn't a lot offered in granite that was in the white/gray, which I know, is mostly marble. We had to run up and down the aisles so we could take it all in--wear a coat in winter, it's cold--but it was...

Tremendous selection of solid surface material. Fantastic service, in particular Felicia Ortiz ... who served as my personal concierge. She was very knowledgeable well versed and steered me clear up some rookie mistakes in picking my countertops ... she was very patient and pulled several slabs for me in order for me to hand pick my final selection. I must say without her help this process would have been a lot worse and the results would have been severely degraded ... ask for her when you walk in and she will take care of you. As a real estate professional and business owner I would definitely recommend this business and this acossiate to my...