Timmons Market — Local services in Rapid City

Loved coming to Timmons all the time, we actually preferred this store to the other bigger stores even though it is a smaller market. Went in for a money order and had one kid helping me that was super nice, I had my debit card out to pay and out of left field here comes the manager to yell at me that they cannot take credit cards for money orders loud enough that the entire store knew I was getting a money order and that I didn’t have cash for it. Then points me to an atm that won’t even let me pull out the amount needed for the money order. The manager tells me she didn’t yell at me but she made sure to tell me the store policy in a manner that seemed like I just got caught stealing or doing something bad to the cashier I was actually working with. I don’t have a problem with your store policy, it’s there for a reason, but I do have a problem with a rude manager that apparently felt like her employee that was helping me wasn’t doing a good enough job, because while I was standing at the atm I heard him tell her that he would have handled it and knows they can’t take debit cards for money orders. The sarcastic apology I got when I couldn’t pull the amount necessary out of the atm was just as awesome. The managers name was Melissa and from the looks of your reviews it’s not the first time...

I love this store. I grew up in box elder and it's the first real grocery store we've had and most of the time I have a great experience. However, I just bought almost $100 worth of groceries to find out when i got home that I was missing about $20 worth of cheese that I purchased. I returned about 30 min after I initially purchased and inquired about the missing food. The young girl did not recognize me or have any idea where my missing bag was. I'm guessing the next customer got it. I asked for the manager and he literally did nothing for me. I told them I would just buy the food again. I was upset and I did let them know that, but I also explained food is more expensive now and I have a good reason to be upset. Very dissatisfied with the customer service. The girl at the cash register did not seem like she wanted to be there and the manager knew nothing about customer service! It's not that hard to make it right! So watch your food get bagged and make sure you get it and other than that this place is great for the community! Lots of young teenagers working seems to be the issue. Which is fine! But manage them and do your job. That's all I'm...

I personally use the Timmons online store for curbside pick up and today when I placed my order I received two milk gallons that were going to expire the next day. When I called the store after I got home and noticed, the lady on the phone said I would be able to drive back in and exchange. When I came after work I walked into the store where one of your clerks was leaning over the counter on her cell phone. I let her know I was there to exchange out my product, when another sales associate chimed in and said I could go get my two new gallon milks. As I was leaving I walked over to the associate that told me to go and get my product, and i asked if they needed anything else from me and all I got was a no. Not an apology, nothing. Yes I am thankful I was able to exchange out for product that would not expire the next day, and yes, I understand that they put product due to expire sooner in the front, but a simple I apologize for the inconvenience would have been greatly appreciated. I contribute to your locally owned business monthly, knowing times are tough, but being treated poorly makes me want to take my...