River Valley Primary Care Services — Local services in Ratcliff

Hello. Having moved back home from Texas I was faced with starting over from scratch when it came to health care, a bank, a IP, TV..... and as all of you know the list grow's much longer. I have only used the dental care provided by River Valley Primary Care Services. Man did they ever rock! I had a horrible tooth ache from the middle of the night on a Friday, all the way until Monday morning when the kind folks at RVPCS told me to come on in, they would attend to me asap. They did. The physical plant was modern, comfortable, and so clean it shined. I was only kept waiting around thirty minutes with NO appointment. That may never happen again, anywhere, but I sure was thankful it did that Monday. Dr. Emily Kimes,(please excuse spelling errors), is an angle. My jaw tooth was SO close to my sinius cavity that she spent just short of an hour pulling that tooth. Simply amazing! Anyone who has had a tooth extraction will agree that normally it is, shot, shot, shot, pull, rinse, and pay the person up front. All and all, 8-12 minutes in the chair. That's fine when one's tooth is not positioned to where serious damage could be done to one's sinius cavity, or the bone directly above. Thank you Dr. Emily, your kind assistant, and everyone who treated me like a vip at River Vally...

For the most part I love this clinic. The staff in the dental department are awesome for the most part. But if you ever complain you are treated like dirt. I had a crown put on by Dr. Kiefer. I told him the tooth was hurting and I thought it was infected. He put the crown in any way. The infection kept coming and going. The crown broke. The crown had to pulled. Please do not use Dr. Kiefer. His concern is not the patient.

When I complained about Dr. Kiefer I was treated unprofessional. My ordeal was dismissed and minimualized by Pam. I finally spoke to Jerry White the Executive Officer who cussed and yelled at me over the phone. There was no concern for the shoddy dentistry being practiced in his clinic. And absolutely no concern for the patient.

At one time I spoke to Courtney who was the only person in administration who treated me like a human not a case.

(Dr. Vela pulled the tooth. Dr. Veal...

Dr. Edward Vela is an amazing compassionate dentist my front k.9 was rotted almost all the way through and the rest of my upper teeth are pretty much just as horrible so i fear going to the dentist every experience ive had with dentists has been unimaginably dreadful and not to mention completely detrimental to my pocket book the care i got today was affordable, proficient, and professional the woman at the front desk is wonderful and got me in a.s.a.p. Dr. Vela's assistant Courtney was a total sweetheart and made sure they took an x-ray of my back wisdom tooth with no extra cost to me they put me completely at ease from the second i sat in that chair and the tooth that has been plaguing me relentlessly is finally out thank you so so much from the bottom of my heart i am truly grateful to all of you for helping me today you are all truly...