Following a number of thoroughly horrific experiences dealing with the Big Box Retail Stores with large inventory's and little knowledge regarding the big ticket appliances they have an implied expertise with, my most recent on-line order was a wake-up call. This chain posted an item in stock at their affiliate warehouse that didn't exist when an attempt to pick it up was made. The same Retailer updated my order status by informing me this item would available for pick-up 36 days following the initial order. My account had already been charged in full and cancelling the order turned out to be a lesson in frustration at the highest level, ending with a 10 day hold on crediting my account. After researching customer reviews covering large item purchases at all of the Big Box Stores, I was surprised to learn how wide spread the anger brought on by this type of purchase actually was, 8 of 10 reviews were rated 1 Star and were essentially horrible. The one theme that resonated through each review was "I will never buy another product from A, B, C or D retailers again, and will drive hours from home to give my business to a local home town retailer." The attitude of those who've had their fill of dealings gone bad, was like a slap in the head. I remembered the positive dealings I'd had with Meyers Appliance when they had a Sales and Service outlet on route 59 in Stow. This store had ceased operations a while back so, I went on-line to see if Meyers still operated out of Ravenna. They do and from that point, the experience of purchasing a new washer was comparable to the scene when Dorothy and friends suddenly found themselves in the technicolor world outside of Emerald City. On-line ordering was simple and on-point. Follow-up on my order was immediate and wasn't the result of an automated program generating generic responses, but to my surprise, was sent by way of an email drafted by this organization's General Manager Josh Meyers. Being Christmas Eve, Josh scheduled delivery and set-up of my new washer the Friday morning after. When calling into their office for any reason, I was able to speak with an actual person and didn't need to suffer the agony of an automated messaging system. Josh advised me his delivery crew would call Friday to let me know the approximate time they would arrive. They did, called at 8:15 and said to expect them between 10:00 and 12:00 noon and additionally, they would call again and confirm when they were en-route. At 10:25, I received a follow-up call from Jordan stating they would be at my home in 10 to 15 minutes. 10 minutes later, Jordan and his co-worker, who's name I regrettably forgot, arrived with the new washer. Within 15 minutes, my washer was unpacked, leveled, with the input water lines and the discharge drain all operational and my old POS washer was on their truck and out of my way. Customer service at this level used to be commonplace but, these days we are at a point in time when customer service is on life support. Josh, Jordan and the rest of the staff at Meyers Appliance were a pleasant surprise and exceeded my expectations with regard to pricing, customer communications their inventory, their delivery and execution on set-up. For the first time in a very long while, it felt as though my business was appreciated and it damn sure felt good to be treated like a valued customer. I would highly recommend anyone sourcing new appliances call Josh at Meyers and avoid the lure of saving $20 at the Big Box chains that permeate the landscape.in every city throughout this country. You will not regret...
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