Red Bud Industries — Local services in Red Bud

October 2025, our RBI Stretcher Line (M0845) was experiencing stretching pressure and speed issues, preventing us from processing 1/2" x 48" carbon steel coil product. RBI on-call technician responded to my after hours (0645 ETZ, [0545 CTZ for RBI]) trouble call as he was on his way to work from home. I received a follow up call once the technician was at work, as we troubleshot our faults. We needed a technician on site, and within 24 hours, the RBI tech was in house working to correct our problem. We appreciate Max's willingness and professionalism, and RBI's response, for arriving as soon as you could and solving our equipment issues.

Thank you Max, for your personal sacrifices to spend a couple days with us. Thanks Jon Bair, for making your schedule work for us. And your stellar Parts Department made things happen by getting our parts & accumulator here ASAP. THE best equipment manufacturer/ customer service experience I have had in my 31 years working in this industry. Thanks for making life easy for us. Pat Donley High Steel Service Center,...

Ten years ago, I had the opportunity to work with Red Bud Industries through their parts department and technical support team. Their service was consistently exceptional characterized by clear communication, attention to detail, and expert troubleshooting and spare parts support.

Recently, while working with a different company, I was contacted by a customer experiencing issues with a piece of Red Bud equipment. After diagnosing the problem, we reached out to Red Bud Industries for parts and technical clarification. Remarkably, the same high level of service and support was still evident. Their commitment to excellence remains a core part of their culture. In my opinion, Red Bud Industries continues to provide world-class customer service and manufactures outstanding products.

Respectfully,...

Great service, great support and huge supply of parts on hand ready to ship. They always package our parts very well and we have never had any freight damage because of this. Tech support always answers the phone and are very skilled at helping us solve any problems. Parts department is very knowledgeable, can get you any parts info needed in short order, and they do everything they can to make sure parts get out for next day delivery. All around, a great company to work with! Thank you from the...