I trusted the rating on here and the 4 stars on Yelp and it was one of the worst decisions for my dogs I could have ever made. I've had my male cocker for four years, I normally have him groomed at a place in Sparks along with my female of two years. Never had an issue, the only reason we tried Fantasia was because we moved to the north valleys and my female gets car sick so I wanted to try a closer place to help her not get sick.
Setting up the appointment was easy, the place seemed clean when we showed up, the receptionist was kind and everything seemed fine when we dropped them off at 8am. It was a little strange that they said my dogs wouldn't be ready until 1 or 2pm, my previous groomer had them ready within 2 or 3 hours as all I want is them shaved. The receptionist told me that the groomer bathes them all at once and then starts pulling them out as they dry to groom. A bit odd but I kept going back to the high ratings and thought it should be ok.
I called once around 11 am to check on them, the receptionist assured me they were fine. I called again at 1pm because I got nervous, I don't like my dogs not being with me, she told me they were finishing up "the last dog" and I could pick them up in 30 minutes.
I arrived and paid 110 dollars for them to bathe, completely shave, relieve the anal glands and trim the nails of one 30 pound cocker spaniel/cavalier king Charles mix and one 25 pound cocker spaniel. My female wasn't groomed properly, and my healthy male was returned to me with an ulcer on the cornea of his right eye. I didn't spot it until we were five minutes down the road, immediately called Fantasia and they asked me to bring him back. I did, and the groomer put some sort of wash and ointment in his eye without asking, then said it didn't look swollen. It was very obviously swollen, I don't really expect people that injure dogs to admit to it.
This happened on a Sunday. My vet isn't open on Sunday and I didn't have 300 dollars for the emergency vet so first thing Monday morning I called and made the first available appointment which was at 10.45am. I called Fantasia and a man claiming to be the owner said he was aware of the situation and when I told him I had a vet appointment he said he'd "be very curious to see what they have to say."
Well they said he had a corneal ulcer. I entrusted them with the care of my healthy dog and they gave him back broken. I gave them a copy of the vet bill and told them I expected them to pay for it. The owner wasn't there but the groomer and receptionist told me he'd call me. A man named Cody called and said that unless my vet said specifically that she knew that their groomer did this to my dog they would do nothing. Thing is she wasn't there, they have no cameras and that is a ridiculous request.
If my dog was injured when he came in they would have documented it. They did not. I do have documentation that he was injured after being in the care of his groomer. Which is why I will be taking legal action. There are consequences for injuring someone's animal and then refusing to own up to your actions. Don't always trust Google and Yelp, go with your gut instinct. If I had trusted mine my pup wouldn't be injured and I wouldn't have a 200 dollar vet bill for trying to get my dogs groomed.
They also did not relieve either dogs anal glands and both smelled like dog, not clean and brushed down like my other groomer does. They may do well with boarding but for the health and safety of your dog do not take them to get groomed...
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