Giant Eagle Supermarket — Local services in Richfield

Wow what to say? Usually Giant eagle is pretty decent. Large store with lots of selection and plenty of smiling faces. Unfortunately I live in Richfield and this is the closest Giant eagle. I wasn't sure why they kept this small giant eagle opened but now I know why. I have come to the conclusion that this Giant eagle is their dumping ground. This is where they send their employees who have attitude problems and are just poor for their image. Rather than destroying the reputation of one of the large stores they can simply dump these employees here. I received nothing but attitude at this store. I had an issue with an item that I purchased and after waiting in a long line on a Friday the cashier directed me to the customer service counter which was vacant. I could tell by the scowl on her face that she despised everyone there. I waited at the customer service counter for a while and finally an individual named Joanne finally showed up probably getting off her half hour or hour break. She took one of her friends and dealt with her problem even though I was first in line. When she was done she turned her back to me and would not respond. She said at the desk playing on her phone. Very unprofessional. I did nothing wrong to these people. All that I asked for is some customer service and was denied that. Giant eagle should do themselves and their reputation a favor. They should fire every employee in this place and close this store. I'm serious about this and I have thought about this a lot before this review. This is not an angry review this is a frustrated review because this is a store that I would love to have in my backyard however the way that it operates is truly frustrating. Customer service is not in short supply it is non-existent. The attitudes there are very plentiful. Truly...

Well, if you want to walk back into the 70's, I guess this is the place to go. Architecture inside--all of it, hasn't been updated since then. Very surprised GE corporate has allowed this to go on. Slim selection of products also and very few cashiers working (if you see two, it must be "jammed"). Absolutely NO prepared foods at all-so if you are looking to pick up a quick lunch or dinner at this GE (unlike ALL others), you are out of luck. The only plus for this store is that the folks working there are older and very friendly and personable--not the apathetic millennials who usually staff...

We needed to grab a couple of things from the grocery store after visiting my sister so we stopped by this Giant Eagle since it was close.

I've never seen a Giant Eagle like this. Without the sign, I would never know it was a Giant Eagle. The outside looks like a German style building.

It's very small compared to other Giant Eagles. I think it used to be a locally owned grocery store.

We found everything we needed (we didn't need much). Almost everyone was wearing a mask.

No...