Fit4Life Health Clubs - Richlands — Local services in Richlands

I signed up for Fit4Life because I was told it was a month-to-month membership and that I could cancel at any time. I made it clear from the beginning that I might only be able to continue for a few months due to personal life changes, and I was told that wouldn’t be a problem.

Now, as I try to cancel, I’m being told I have to give 60 days’ notice and pay for two more months, even though I can’t even use the gym.

I’d also like to mention that they still require you to pay for another month, even after submitting their cancellation paperwork with a doctor’s signature confirming an injury.

If I had known this was essentially a three-month commitment, I wouldn’t have joined. I take some responsibility for not digging deeper into the fine print, but the way this was verbally presented is not the same as they enforce (Beware). They should be much clearer up front—especially for people who are unsure how long they’ll be able to continue.

Paying for a gym I physically can’t use and no longer need due to life circumstances just doesn’t feel right—especially when I was upfront about what I needed in a membership

"Response to owner" This is exactly the problem. When I signed up, I was told I could cancel at any time, not that I'd be required to give 60 days' notice or continue paying for months I can't use. That is not a month to month program.

You offer a Verification of Disability form as a "solution," but even with medical proof, you still make people pay another full month. That’s not helping—it's just more red tape to keep charging people who can't attend.

Had the cancellation policy been communicated clearly and honestly up front, I never would have signed up. Instead, I feel misled, and now I’m being forced to pay for a membership I can’t use, even after I made my situation clear from...

UPDATE: it’s been over 60 days and you charged me again for JUNE! My contract expired and you're still taking money!! Bunch of liars

I’ve been a member of this gym due to it being the only one in Richlands. I’ve been going to gyms for over 16 years and this one is the worst I’ve ever been to. It’s dirty, too small for amount of people, the equipment is old and not sturdy. The staff never lasts more than a month or two which has led to my biggest problem. When I joined I knew I wouldn’t be in Richlands for over a year due to my house being built somewhere else. The girl I signed up with assured me cancelling before the year was up would be as easy as letting them know 30 days in advance. I went in today to cancel and here we go with the corporate bull$hit of you have to cancel through an app and it has to be 60 days not 30. But it gets worse. They will cancel if they “want to” no guarantee. so I put the request in and I got an email with it being denied saying that I had to pay for the rest of the year. I had a bad feeling signing up for this gym and now I just have a bad overall taste for it and the fact that I have to pay for theee more months with me not even being here is just absurd. I shouldn’t have been lied to and I barely used this gym after a couple months going. Staff are rude not helpful. Do not join here if you think you might move or like cleanliness. Can’t wait to go in tomorrow with the rude looks I’m likely to get with this post since I already get those...

I am writing to formally file a complaint regarding the poor customer service I experienced at your gym. Unfortunately, my first impression has been extremely disappointing, and I feel it is important to bring this to your attention. Manager (Jess)

During my recent visit, I encountered unprofessional and unwelcoming behavior from both Jessica B and her male coworker at the front desk. When I asked about the possibility of receiving a tour, the response I was given was, “I guess.” This type of dismissive language is not only unhelpful, but it is also unacceptable for staff members who represent your gym to potential and new customers.

The overall attitude displayed by both staff members was unprofessional and discouraging. As someone who had just purchased a 3-month membership, I now feel too uncomfortable to return and use the facilities. This means my membership is essentially going to waste due to the negative experience created by your front desk team.

I strongly recommend that your staff, particularly those at the front desk, receive training in customer service and professional communication. First impressions are critical in the fitness industry, and staff members should be trained to welcome and assist new members with respect and enthusiasm.

I am disappointed that my experience at your gym has been tainted in this way, and I hope that corrective action will be taken so that future customers do not...