Chariho Furniture — Local services in Richmond

I am tremendously disappointed with Chariho Furniture. On December 7, I spent more than an hour in the store deciding what to order. Spent a lot of time choosing fabric and trims. The CR Laine sofa store model (the beige one in the picture) clearly shows trims. I chose a dark grey cloth and light grey for the leather trims. After close to a 3 months wait the sofa was delivered on February 22. The sofa I received is not what I ordered. You can see in the picture that the dark grey has no leather trim. The finish is also shoddy with the connections of the welt cord on the front and side, instead of being hidden on the back side. The "bumps" on the front and side are quite obvious. Delivery men (nice guys) told me that my option was to return the sofa, get a loaner (used sofa, no thanks) and wait for another 3 months. I talked to the COO and agreed for a $300 rebate and keep the sofa which would be serviced to fix the bumpy welt cord connections. COO told me that leather welt cords were extra thats why I did not have them (?) when nothing of the sort was explained when I bought the sofa. Two days later I was told by the salesperson (Sherry) that nothing could be done. So, I should not have accepted the rebate. My experience = terrible service and poor quality, and...

Prices are highish, but not unreasonable, considering that most items are solid wood and USA-made -- not even plywood much less particle board or MDF. (I suspect the "current discounts" on catalog items are more-or-less perpetual.) What's online is probably less than the tip of that proverbial iceberg, but the website will give you a sense of what they can offer. If you think something could work, you should probably just stop by to also explore additional options that aren't online. With the help of one of their consultants, Kathleen, we were able to make a bookcase selection from home using text messages and photos exchanged across most of a day. This was helpful because we couldn't find a time both of us could go to their showroom, but a visit would be more efficient if you can do that. (We did both go there a few years ago to select...

Well, I ordered 2 living room chairs, and a dining table, along with 4 matching chairs and bench…. I originally ordered August of 2021, completed ordering in September 2021! I’m looking at going into the 8th month of waiting…. This, in my option, is totally unacceptable! I’ve told “Sandra” I NO longer want the table or matching chairs, that are “still in production”! She said NO!….. well I’ve forgotten what my table looks like…. Pretty sad!! Very unhappy customer! Update 04/19/2022 Well, I just got my furniture delivered! Needless to say, from the very pleasant delivery men, to the outstanding furniture selection I’m very happy! It was “like” Sandra came into my home and redesigned everything!! I know it was a long wait, but I’m very happy with my purchase. Thank you very much, Sandra … WE...