Kohl's — Local services in Richmond

The receipt said i saved $139.00 after I spent $116.00. The ten items I had were, "sales items/black Friday specials" (clothing items for kids. Nothing extravagant or expensive.) I'm thinking that raising those prices thru the roof at the first of the last quarter and then having a big "Christmas sale", is a pretty profitable scam.. Good job, you won't get me again. But the comical side was probably folks watching me walk around looking confused and angry while searching for an associate to help me with purchasing 2 pairs of dress boots, No one was able to be found anywhere so they lost that sale. (I should have stopped there and left immediately.) Of course it's black Friday and stores are jam packed with customers stacked on top of each other.. But at 7:00pm.. It was not the case.. Not happy with y'all at...

Richmond Kohl’s located at 2047 Merchant Dr. is a retail store that truly stands out above the rest because they make shopping a joy. For instance, Richmond Kohl's has an excellent team of associates dedicated to satisfying customers' needs despite limited stock. For instance, Adam and Rosalina after locating a fabric tablecloth on the sales floor for me, graciously held said item needed for our large family gathering just in time for the Christmas celebration. In the post covid climate many stores refuse to hold merchandise for the consumer whatsoever; let alone check for product availability. In contrast, Richmond Kohl’s does both: they hold items for customers at no extra charge and they confirm product. These services have made my consumer experience both...

I’m very disappointed in the direction the Richmond, Kentucky Kohls’s store has gone. I’ve shopped there since it first opened & it was one of my favorite stores in Richmond. They’ve decreased the selection & size of departments until it’s no longer enjoyable. They’ve also done away with their Fine Jewelry department. I’ve purchased many pieces of fine jewelry there & did so because I could see what I was buying. The women’s plus size department has been reduced to a tiny spot in the store, & doesn’t provide enough selection. Belk, on the other hand, has a wonderful selection for plus sizes, fine jewelry, & other...