Custom Needle Alterations — Local services in River Falls

Very frustrating experience, the owner should provide cheese for as much whining the staff did about how busy they are. I get we all have different expectations and mine was that I was giving enough time for my dress to be altered. When I learned 5 weeks was not enough time I picked my dress up to take to another store. I also expected that they would ask if I wanted the pins they placed to be kept in. I fully expected to pay for the time it took to place the pins but instead when I picked up the dress they had taken out all the pins. Not only did they lose their compensation for the time they put into pinning the dress, but lost a customer for life. Although they did gain a lifetime of bad publicly I would give in the future. Very short-sighted...

Not sure if I'll see my leather jacket again. Dropped it off and was told I would get a call with estimate for fixing buttons and pocket. Heard nothing so stopped in a week later, they couldn't find jacket and once again said manager would call me. Been another week and have heard nothing.

Did get my jacket back in good repair finally. Never got called, just stopped back and it was done. Original communication was I would be called with estimate of repair. Bumped up to 2 stars. Communication with customers...

Kim was an absolute pleasure to work with! She did exactly what I asked for—I needed my straps taken in and wanted a ballroom bustle, and she handled both perfectly. She was incredibly responsive, reasonably priced, and made the whole process smooth and stress-free. Thanks to her, I felt beautiful and confident in my dress on my...