Forget what you know about Rush Truck Centers. This one is AWESOME! At 740pm I pulled in with clogged fuel filters and my passenger window wouldn't roll up. Getting cold, raining balls, no options. Tracy answered the phone and was actually concerned about my comfort and safety. Homer (shop foreman) took my truck back immediately and found the motor was bad. They had the motor and its 9pm (closing time) and they are staying late to complete my repair! He even suggested that another guy replaced the fuel filters for me while he fixed the window! I was going to take a stab at it myself in the middle of the night. They just came up and told me I didnt need the motor after all! Less than half the quoted price! You know most places would have just replaced the motor and charged me for it and I would never have known. So helpful! So nice! I'll drive past other Rush Truck Centers to come to this one from now on. Its after closing time and they are still on it! Couldn't have had a better experience start to finish! Thank you so much to Tracy, Homer and the gang!...
Read moreWarning for motorhome owners trying to get a Texas State inspection renewal. I called three days before attempting to get inspection. All was supposedly good with one inspector coming in at 0800 and a second at 1000. I arrived at 0830 and was told it would be 1200 before inspector came in. Service Manager advised one would come in at 0900 so we waited. When the inspector arrived he advised us that we had to get out of coach and let him drive it in what we deemed an unsafe manner. After he refused, his manager came out and informed us that he had just got his license and was probably being overly cautious. Unfortunately, the license is assigned to the individual and they could not force him to do inspection. This company had did prior year. Bottom line is we left without inspection and had to get at another station in Mercedes TX. THIS IS NOT the place to get inspection if you are in...
Read moreDropped the truck off, and explained the problem. Truck doesnt seem to be engaging overdrive. Had to call them numerous times, and they informed me the OBD was not working. Ok fine, but they never gave me a price quote to repair this item. I then reexplained the issue, and asked that they address my concern. Several days later, still no quote, no nothing, just a random text to my phone. Finally had enough and went and picked up the truck. They charged me a diagnostic without actually giving me a diagnostic. In the 2 weeks they had it they never bother to test drive it to replicate the issue. Overall very poor service, and I recommend...
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