Midwest Clearance Center Furniture and Mattress — Local services in Saint Peters

Let me start off by saying the store manager Jeff was very nice. That’s the only positive I can say. I ordered a couch. I called to ask the status and was told by an older person (not gentleman) that he would have to call me back. Well it was moving day for us and I hadn’t heard so I went to the store. I walked in and spoke to the older man and he didn’t know when the couch would be in. He said had no idea. I was confused with his attitude. He pushed me off on Ron. Well let me tell you how unprofessional Ron was. I said why don’t you know when the couch will get to the store. He said I don’t know things happen and I have no idea when. I was starting to get upset and he said “do you want to hit me over the head with something” then went to pick up a board or something like that. He also said I’m just going to refund your money. I didn’t want a refund I wanted the couch. I left the St. Peter’s store in tears. I didn’t know what to do so I called the Maryland heights store and explained what was going on. Rob who works at the Maryland heights store was very understanding and told me he would keep an eye on the movement of my couch and would call me by the end of the day. While I was on the phone I was still in the parking lot of the St. Peter’s store the older man came out and motioned me in. He said couch will not be delivered to the store until the following Tuesday. I said fine I want it delivered free to my house. They did that part. The couch sat on a truck in Illinois waiting to be picked up. It sat there all weekend until a driver could be found to bring it to the store on Tuesday. If anyone wants to purchase from MCC you should definitely not go to the St. Peter’s store but go to Maryland heights store and ask for Rob. He called me back like he...

I see that my previous credible review was deleted. I just learned I was lied to again. I thought Mae had everything handled but this is getting ridiculous. We can speak on here for now on Mae for transparency. You told me that montage sent my furniture replacement info to Ashley furniture. I called montage and they said no that ashley is the manufacturer that you are the retailer. They sent it through the PORTAL they use to communicate with the retailer. You told me montage was passing the buck on to someone else. I’m tired of the lies Mae. I don’t care about a $157.00 credit towards store purchase. I don’t want anything else from Midwest furniture. I want my furniture piece replaced because I purchased an extended warranty. I’ve had to deal with you, montage, sub Contractor and now Ashley furniture. What’s the deal? Quit tossing me around like a rag doll hoping this will go away. Again my last review was deleted because you maybe didn’t like the fact I kept my originals review comments on there. I will definitely repost what I originally said. BUYER BEWARE!!! BUYER BEWARE!!! Do not purchase the warranty. Just extra money thrown down the toilet. I do enjoy our sectional couch. I hate that if anything goes wrong you’re pretty much on your own. I’m sure I’m gonna end up buying another set of furniture because getting my furniture taken care of now seems obsolete. People don’t waste your tax money with these people. I emailed Mae 3 different times and called and left voicemail with no response. I call the store and she calls me back saying she’s been busy with this tax season. Sucks that so many people are being duped with buying the warranty. Shop elsewhere and make sure the warranty company is not Montage. I’ll take my loss as a...

I was in the market to buy a single seat rocking recliner and thought to check out in midwest clearance center in St.Peters based on the reviews in google. But I was completely disappointed and the store does not even deserve 1 star!

When I entered the store, there was a sales person (sorry, don't know his name as he never introduced himself) who was sitting/lying on a recliner sofa with his legs stretched and even though he saw me he completely ignored me! He did not even have the courtesy to wish the customer or check if I was looking for something specific.. I approached him and told him that I was interested to buy a recliner and asked him where I can find them? He pointed me in a direction still lying on the recliner and told me to come back after I decide on something.

I looked for couple of recliners and could not find the price tag on any of them and went to the same sales person to check if he can help to let me know the price. He was very arrogant and rude in his reply and told me he will let me know the price only If I have decided on something. How can anybody decide without knowing the price?

I also asked him if there are any deals or discounts going on and he gave an analogy of grocery store and sarcastically asked me If I buy Ham in grocery store, will I go ask for deals or discounts?!

I hope this review reaches the owner of the store and I can let him know/describe who that sales person was as just because of him, the entire store will get a bad name! Or who knows he himself could be the owner of the store!

I would not recommend this store to anybody just because of the unprofessional behavior of the sales person! They might have some great furniture but to sell that you need to have good customer service!

A...