West Central Equipment — Local services in Salem Township

Money matters not the customer. Do not under any circumstances give these people your money. I bought a new 2025R and after a week I realized I should have been put in a 2032 or 2038. My sales guy talked me into keeping it longer. After 6 weeks and 9 hours I started the conversation about trading it in. Understanding I would have to lose something. I take a day off work and make an appointment with the sales person to work this out. I get there and the sales guy is not there. They call him and he says oh I forgot. They hand me to this other sales guy who acts like this is a bother to him when he was just drinking coffee doing nothing at his desk. I look over a new machine and get an awesome product demo from their mechanic, and if I had got this product demo the first time I never would have bought the 2025R.

Then the sales guy comes back and gives me the numbers after 6 weeks and 9 hours to trade mine in I am expected to take a 35% loss on it. When questioning the sales person he told me eight times in conversation but sir we have to make money when we resell your 2025. I never asked them to lose money just asked them to be more reasonable.

I then left and emailed the owner as I was upset and not getting anywhere. He did not respond instead forwards it to his son who sends me an email and says the deal is what it is. They were in no way shape or form willing to work with me.

I stopped at a Kubota dealer just to see their trade number on my machine. Explained my situation. In like 5 minutes the store owner comes out talks to me, asks me about my property and my needs then gave me a full demo of 3 machines. Then gives me a trade number $3,000 higher than west central where I bought my deere. Imagine that this place who never sold me a thing is more willing to help me than the place I bought it.

Bottom line at west central equipment as soon as you sign the paperwork they do not care about you. They only care...

This West Central Equipment has an exceptional service department which is led by Rick Johnston. My 2032R had a very unique transmission issue in which the extremely poor factory weld on the 2 piece driveshaft broke. It took a bit of time and labor to locate the issue, but the techs finally located the break and made the $3k repair. Weeks later when I went to use the 2032R to plow my driveway to test the transmission, I noticed a leak but assumed it was residual. However; it turned out to be quite a leak coming from the transmission after plowing. The tractor was returned to WCE and service mgr, Rick Johnston, had his techs check out the leak and made the necessary repair of an o-ring. Upon me questioning the bill since I never had a leak before the initial transmission repair, Rick looked into the matter and stood behind his techs overlooking something during the original repair by voiding the $400 bill. Tractor was tested upon return home only to discover it again had a leak. Fortunately, it wasn't as bad as the 1st leak. So back to the shop at WCE again. Rick, said no problem he would make it right with me and had his techs make the necessary repairs again without cost to me. They even replaced a scored plate and o-ring. I can't say enough positive things about WCE at New Alex for their customer service, professionalism and service department, especially the service mgr, Rick Johnston. The techs in the shop are top notch. I highly recommend this John Deere Dealership over other WCE locations or JD Dealers.

Thank you WCE and Rick Johnston for getting my...

Bottom line up front, every aspect of my interface with this particular company has been as hassle free and professional as possible. When I was first looking for a lawn tractor, BJ and the staff could not have been more helpful in providing information w/o a high pressure sales attempt.

When I made a decision, BJ was helpful in making me aware of what was in stock at his particular location, what was available from their other stores, and a realistic expectation on how soon I could have the lawn tractor delivered (a timeline that this business actually beat by several days).

After ordering the lawn tractor, I looked at other possible options for a utility cart to use with it, but came back to a John Deere option for that as well. When I spoke with BJ on the phone, he let me know that they did not have that particular cart in stock, but that he would reserve the next one that came in for me. I forget how many days passed, but it was very soon that I was thinking that I probably should take the time to go into the store to place a firm order. However before doing such, I received a call from BJ to let me know the cart came in, he had it assembled, and I he just needed to know if I wanted to pick it up in person or to have it delivered.

Overall, I could not have asked for a better experience. Every person I encountered at the New Alexandria West Central Equipment company has been professional, knowledgable, and easy to work with. Just an...