AA Ridgewood Kennels II — Local services in Salisbury Township

The owner posted a comment. I called voluminous times as she stated because we were trying to reach her about a very serious problem. She had a nail in her belly which was reported to Jen, a nice individual, but not the owner. The nail piece was not the problem that killed her. I sent ober 30 pages of vet treatment and costs plus the diagnosis which was IMTP and PLE. The nail was easily removed and could have been done with an endoscope. The only reason it was not done that way was because of preexisting infections. The autoimmune problem allowed things already in her to reproduce rapidly. She was listed as 100% Maltese and was not. Of the 7 or 8 vets who treated her, all said she was just an unfortunate, sick pup. Just like a child born with cancer. It's not fair, It happens rarely but when it does, it's devastating. The nail removal cost 500$. The rest was due to IMTP and PLE. She was allergic to rabies vaccine which does happen infrequently but is required by law. She had to eat vegetable protein which isn't even real dog food. She required chlorambucil, a chemotherapeutic agent. This was not from a nail, it was a horribly awful immune system problem. We bought a beautiful Maltese and named her Ivy. She wasn't purebred Maltese as advertised and I still have the papers. She died so soon after we got her. It cost $12,000 plus in medical care. She had a nail in her belly. It had no sharp point on it and the head wasn't on the nail. The surgery was very easy and no damage was done. The problem that killed her was IMTP. It can be serious or mild. I was assured by the owner a 100% refund and she stated she she wished she could give more. When Ivy's immune system was wiped out, she got all types of infections because her body was destroying itself instead of infectious problems. I haven't heard from the owner or received the refund. It makes me sick that someone can care so little. When you purchase a pup, check their gums. If very pale, do not purchase. The problem could be genetic. We won't know because she's dead. The rabies shot is what put this horrible set of circumstances in place. It's just like a child being given peanuts or peanut butter. It's genetic but you don't know it until it happens. It was her first rabies vaccine. She was prepped with Benadryl before hand by our vet. Two days later, it looked like she was in heat because of the blood. Her platelet count was so low that it couldn't be measured on a machine. As we spent time at the animal hospital, it was realized that every type of protein in her body was destroyed. I can't tell you how painful it was watching her die as we fought to keep her alive. Our suffering was awful but hers was so much worse. I was assured that Ivy was not vaccinated with the same needle as another pup by the Amish farmer who bred her. The shots were administered by him. . I still have no one to prove it to me that it was a separate needle. I was assured by Jen that was the case. I don't have any paperwork from them to prove that was the case. I spoke with an Amish farmer, not the one who bred her. They were a very kind family who have vet checked and vet vaccinated pups and have the paperwork to prove it.Its better to just go to the Amish, meet the puppy and it's parents and speak directly with the people who know their pups. All the dogs I know of here came to Ridgewood Kennels from Amish or Mennonite farms. No one at this dealership cares if these pups are not vet checked. They aren't and it says so in...

Please visit this place before you pay for a deposit.

I paid a $200 deposit to buy a cockapoo named Faith. Unfortunately my work schedule changed and I asked the owner Holly if I could get the dog on 10/10/2021. Holly stated that it wouldn’t be a problem, but she asked for $400 to hold the dog. I accepted it as a fair deal. Holly said that I could give my credit card number through the phone in order to pay the $400 dollars. I decided to pay for it at the store. I’m glad I went to the store.

At the store I was able to see Faith. She had a strong smell. I understand young puppies should not have a bath, but wiping is acceptable. I still paid $400 deposit for Faith. Then the employee at the store said that I would need to paid another's $200 to hold the dog until 10/10/2021. Total $800 deposite before getting Faith. I didn’t pay the extra $200. The employee at the store was rude and didn’t care about answering all my questions.

I sent an e-mail to Holly, asking her about the inaccurate information and to let her know that I was concern about Faith’s care. At that point my total deposit was $600. Holly answer my e-mail with a passive aggressive e-mail. At the end of the-mail she said “ I’m happy to refund your deposit if your disappointment and concern of our care for the puppies is so great that the above doesn’t ease it.” I sent another e-mail saying that I still have many questions and concerns and would be best to receive my deposit. The deposit she said she would be happy to refund.

Holly did not reply my e-mail, but had time to add Faith for sale again on her website this morning.

I’m struggling with a major depression and Faith was going to be my emotional support animal. This situation made me feel worst. I paid $600 deposit because I really wanted that dog. Any breeder should be able to listen to costumers concerns and apologize for inaccurate information among her and her employees. The poor way I was treated made me to give up getting the dog.

I waisted $600 for nothing. All I got was inaccurate information and lack of professionalism.

So please visit that place before you waist your money. Don’t let your desire to get a dog to compromise your judgment.

Updated 10:28pm

Once again your lack of communication with a client leaded to this review. You didn’t reply my e-mail to let me know that a refund had been done. You prefer to argue than take accountability. I wish luck to your new costumers. This is the worst costumer service I have seen. Even Amazon let clientes know when a refund have been done and apologizes for making mistakes.

The only hostile communication came from you and your employee. I’m glad Faith found a good family who will take good...

I am sitting here shocked and bothered as I read some of the other reviews. My family has purchased four puppies from Ridgewood starting in 2009. We have not had one sick puppy, and only had issues with one who didn't want to eat. During that dilemma the staff at Ridgewood walked us through the process and stayed in touch with us until our Lily was well adjusted; she's a Maltese Poodle and our youngest dog, she's now 3 years old with no health concerns. Our oldest dog - Maltese Poodle, Lola that we brought home Christmas Eve 2009, passed away in May 2024. She lived an amazing, healthy almost 15 years. Our 2 middle dogs are well, too. They are a pure breed Poodle girl, Starr, and a Yorkie Poodle boy Chasey. Today, I was checking out the website to consider getting another pup since having to lay our Lola to rest. Ridgewood Kennels is not a puppy mill and anyone who says it is, is not speaking from knowledge, but anger. In the 15 years that we have been in contact with them I have never seen it dirty or smelled this facility out of the normal puppy scent. The puppies sleep in individual cages, but they do have areas where they are loose and socialized. My suggestion would be to go there if you're in search of a new puppy. They do not require appointments and would happily allow prospective customers to walk-in, spend time with a pup outside of their cage and willing to answer any questions you may have. They even allow customers to place a deposit on puppies. Go check them out for yourself. Some of the reviews are simply unbelievable...