Salisbury Storage Warehouse - Salisbury — Local services in Salisbury

My experience at this Salisbury location on Snow Hill road has been the worst. James Russ is the worst manager ever. I called to see how much my bill is and the call center told me the price. I went to the office the same day James told me the price but added $75 I asked to speak to the owner and he refused he told me no and that he is the owner. James Russ has the worst attitude for him to be a manager or to work in this business. He was yelling at me and told me I better pay it. I left the store hurt. I called back to the call center I left messages for the owner to contact me They told he that they sent the messages to James and he has deleted them. No one still has not...

I wouldn’t recommend this factilty to anyone. I had just cancelled my unit 3 days after being billed for it and I was notified I would not receive a refund because they do not prorate units. After this facility was sold I was not notified that the terms had changed and during my brief run ins with the district manager proved to be more frustrating that worth it. She informed me that I “rented the unit, and that it was not mine” so I have decided to take my business elsewhere. On a positive note they have a gentleman by the name of James who is an absolute pleasure to deal with. It’s reasons like him that I feel badly about giving this place such a...

The cost of our unit went up after one year and we still don't really understand why. They'll put a lock on your unit if you're more than reasonably late with payment but will call you before they do so so you have a chance to pay. Once I locked myself inside of the gate and the women in the office were very nice in helping me get out. Edit- The cost of our unit keeps going up for no reason, they even added more units right next to ours so I don't understand why they they need more money from the people who have already been there besides greed. We plan on finding a different place to put our things as the price is now...