My experience at this Salisbury location on Snow Hill road has been the worst. James Russ is the worst manager ever. I called to see how much my bill is and the call center told me the price. I went to the office the same day James told me the price but added $75 I asked to speak to the owner and he refused he told me no and that he is the owner. James Russ has the worst attitude for him to be a manager or to work in this business. He was yelling at me and told me I better pay it. I left the store hurt. I called back to the call center I left messages for the owner to contact me They told he that they sent the messages to James and he has deleted them. No one still has not...
   Read moreI wouldn’t recommend this factilty to anyone. I had just cancelled my unit 3 days after being billed for it and I was notified I would not receive a refund because they do not prorate units. After this facility was sold I was not notified that the terms had changed and during my brief run ins with the district manager proved to be more frustrating that worth it. She informed me that I “rented the unit, and that it was not mine” so I have decided to take my business elsewhere. On a positive note they have a gentleman by the name of James who is an absolute pleasure to deal with. It’s reasons like him that I feel badly about giving this place such a...
   Read moreThe cost of our unit went up after one year and we still don't really understand why. They'll put a lock on your unit if you're more than reasonably late with payment but will call you before they do so so you have a chance to pay. Once I locked myself inside of the gate and the women in the office were very nice in helping me get out. Edit- The cost of our unit keeps going up for no reason, they even added more units right next to ours so I don't understand why they they need more money from the people who have already been there besides greed. We plan on finding a different place to put our things as the price is now...
   Read more