Rush Truck Centers - San Antonio — Local services in San Antonio

WARNING! Do not get your semi truck serviced with the night shift (after 3pm) The guy in the front doesn't know anything about prices or services and he has to ask for help from Mauricio. Mauricio presents himself as the supervisor of the night shift and isn't. I took my Peterbilt in for a diagnostic and I was quoted a price of $318 (on the phone and when I arrived) The next day Mauricio called me at 9:21PM and stated that the services required for my truck labor and parts was a total of $5,881, and that he sent the approval form via email and if I approved to just sign it and send it back. I told him I did not want the service to be done and that I would pick up my truck in the morning. The next day I went to pick up my truck and the bill came out to almost $600, Mauricio had apparently started working on my truck without my approval or signature. I told him no that I only asked for a diagnostic and did not approve for the service and repairs to be done. Mauricio was rude and unprofessional in front of staff and other customers, he stated that I needed to understand that the mechanics are paid by commission and not by hour, he could not justify to them that they did not get commission from my truck. He also stated that he checked the AC and I never asked him to check it. With attitude and a disrespectful tone he stated that he would not lower 1 cent and that I needed to take it up with the manager. Another employee Pedro Sanchez, present at the desk heard and saw how Mauricio was acting, even though it was after his shift he decided to stay behind and represent the Rush Truck Center and looked up my invoice and questioned Mauricio about the extra charges, he asked why all of the extra work that Mauricio supposedly did was not documented, Mauricio stated that he did document but that the system must have deleted it. Pedro noticed something wrong with the invoice and called the Supervisor in charge. Mauricio got nervous and told him to do whatever he wanted and left. So then Pedro went to the supervisor and explained everything about the over charges and so the supervisor then approved for me to be charged the correct amount for the diagnostic only. Rush Truck Center needs to employ more people like Pedro Sanchez, who saved the company from a legal issue, but the company should also be aware of employing people like Mauricio who can get the company involved in legal matters, trying to steal from the customers. My advice is to take your Semi truck to get serviced with the day shift only, to avoid going...

HOW CONVENIENT 2 REVIEWS PLACED AFTER MINE TRYING TO SHOW OPPOSITE OF THE TRUTH! IF POSSIBLE DRIVE TO NEXT CITY BEFORE STOPPING HERE, PLEASE BELIEVE ME! Everybody behave as if they were too busy and when I did get help the employees were so busy mingling that I felt as if my needs as a customer we're not important. When I asked about additional Parts I was interested in and I started to get the run around so I decided to move on then go online to purchase them. So I learned if you go in wearing work clothes that are dirty you won't get good service. That's just my experience and I'm very easy to deal with. Second week I stop there part I purchased on first review broke customer service tells me so sad too bad and they're not going to replace a failed part so they're choosing a $50 part over a lifetime customer possible lifetime customer. I do believe that who's ever in charge as a bad attitude and a pride issue any time you tell a customer no flat out and then start mumbling and behaving as if he personally made that part and felt the need to defend it versus making a customer happy by justifying the situation. I'm not mad because I didn't get what I needed I'm mad because the way it was done was extremely unprofessional and a big No-No in the retail Market. Have you stopped there you're playing...

Unprofessional doesn't even really begin to describe my experience. I was in dire need for a part because a truck was down and not able to be on the road at all. I called and called and called for hours in the afternoon and evening to try to get the part that I needed but I could never get an answer. So I thought, the parts and service opens at 6:00am, so I will be there at 6 and be first in line! I get there at 6:00 and the doors are locked. I walked around to the back where the service area is and I can see techs walking around back there but there is no one at the service counter. I wait for 10 minutes. At about 10 after 6:00 an employee comes in the same door I came in and asks what I need. I told him that I a few parts. He tells me that I need to go back to the front and wait for the parts guy to get here (he told me that he is not here yet) I said "Those doors in the front are locked. Don't you guys open at 6:00?" He said, yeah with a shrug. I am writing this in front of the business 1 hour after it is supposed to be open and quite frustrated. Going forward I will only use this place when there is absolutely no other option. I am leaving to go over to...