Harrington Galleries — Local services in San Francisco

Updated review: After giving them 1 star I am modifying to 3 stars, as I was given a payment to make up for the part of the sofa that was defective. While I am glad we were able to get some sort of resolution, it's unfortunate how long it took and that we have a piece of furniture that isn't holding up. Old review: I regret shopping here. Spent nearly $6k in new furniture in the fall of 2020, including $4k for a custom made queen sleeper sofa. About a year and a half after purchase/delivery, started noticing a severe warping across the base of the sofa where the cushion rests. Also started noticing the foam of the support pillows in some starting to contort, not keeping a normal shape. Earlier this year (less that 3 years) the fabric started to develop holes. I reported this issue starting in the early summer of 2022. It took a long time to get a reply, and delays in responding were always met with excuses. The owner finally came to our house to examine the issue of the warping many almost a year after reporting the issue. Her solution was to smooth it out with her hand and call it a victory. Less than 24 hours later, the area continued to to show the deformity. I continued to request for some kind of make good. Often my messages would go without a reply for weeks, sometimes more than a month. So I kept chasing. In the summer I was finally told a partial refund would be considered, but then there was no reply. I continued to follow up only to be met with excused, and told they would get in touch at a certain date. They asked to come to the house again, which I declined, as they had come once and I supplied them with numerous photos. Finally I was offered a 20% refund on just the portion of the sofa damaged. I pushed back and suggested it should be off the the entire sofa given the other damage areas. Then there was no reply for several weeks. Finally, after more prodding, they replied 2 weeks ago and instead offered a "matching ottoman" as a solution. I immediately replied that was not acceptable, and have followed up multiple times and gotten no answer. From a customer service perspective, this is ranks among the worst I've had. I was happy to shop locally and support a long-standing SF business vs. going big box, but I deeply regret the decision and would urge anyone to think twice before entering the store. They clearly don't stand for quality, and clearly don't care about the...

We always love browsing around in Harrington's. Fiona and Mark are extremely helpful and knowledgeable. Among other things, they helped us get a sofa that needed to somehow work for a tall person (me) and her family in a small space (my Edwardian living room) and hopefully be easy to clean. And make me dinner. While sadly our sofa didn't meet that last goal, it did check all the other boxes, and a couple years later, we are still very happy with our choice. We just went in to hunt a dining table and again, Fiona was very helpful with all of our questions and different considerations, and we wound up finding the perfect piece for our space. A wonderful SF small business that I'm...

I have shopped at Harrington Galleries over the last 10 years and every time I go in I am surprised at how lovely the store is laid out. I know it is a local family business and I can see by their efforts and they're kind smiles how hard they work to be of service. The range of items that you can find is amazing. I have a recommend you go in there if you're looking for something contemporary and fancy or if you're looking for something exquisite and antique. I always shop local and recommend my friends support our local business community. Harrington Galleries makes it easy to want to go in time...