Costco Wholesale — Local services in San Jose

Extremely Disappointing Experience with Costco Tire Services

Dear Costco Customer Service Team,

I am writing to express my profound dissatisfaction with the tire services I recently experienced at your Raleigh Rd San Jose store. This has been, by far, the worst customer service encounter I have ever had, and I feel compelled to share my concerns in the hope that improvements can be made to prevent others from facing similar issues.

Three months ago, I purchased tires from your store, and unfortunately, one of them developed a nail puncture. When I brought it in for repair, I was informed that the tire needed to be replaced. While I initially assumed this would be covered under warranty, I was informed that the cost would be prorated based on usage, and I was still required to pay approximately $160 for the replacement tire.

The inconvenience didn’t end there. After ordering the tire, I had to wait an entire week for it to arrive. When I called to check on its status, I was told it had arrived, but no one from Costco had bothered to inform me. To make matters worse, when I requested an appointment for installation, the earliest date available was 15 days later, with the only alternative being a walk-in early in the morning.

I arrived at your store at 8:00 AM, only to find 10 people already ahead of me. I ended up waiting for 5 hours on a working day just to get a single tire replaced. This level of inefficiency and lack of consideration for customers’ time is completely unacceptable.

This entire experience has been incredibly frustrating and has left me deeply disappointed with Costco’s tire services. I sincerely hope you take this feedback seriously and implement changes to improve the process for future customers.

I look forward to hearing from you regarding...

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