Pawderosa Ranch — Local services in Schertz

When my husband and I moved to San Antonio we saw billboards for Pawderosa Ranch and I though to check it out. We find the quality care we look for, the customer service we appreciate and the friendliness that invites us in. Since Fall 2017, we've experienced their services for boarding, daycare, grooming and play dates.

Boarding: We used Paw for our first out of state visit to family. While I was worried to leave my pet, I was re assured with photos and informative phone conversations. Aside from traveling, we had to admit our newborn to the NICU twice and when we called asking if there was space, there wasn't any hesitation. They really helped us manage, what could have been, a very stressful situation. We were able to tailor her stay with the packages/activities we knew she would like, such as a certain amount of play times and nightly tuck in. I was so happy with the care that we decided to use them for all boarding needs.

Day Care: While my husband and I were both working full time, we knew that our beloved missed us and desired interactions of her own kind. We decided to send her to the daycare provided at Paw. The first day, I didn't know what to expect but it was obvious that she loved it. Since then, I don't work full time but if I have a long day of appointments or errands, I'll call and make reservations for her to attend. Even calling a day before, there is usually a space available.

Grooming: My dog has short hair and doesn't require extensive grooming. When we first booked boarding we knew we would miss the pick up time, so we added a grooming service, which allowed us to extend the pick up time (which we really valued). When I arrived, I collected my dog and went to the car, then noticed that she appeared to still be dirty, around her legs and on a shoulder. I went back inside and found out that she attempted to break out of the kennel while drying. They apologized and comped the service and offered to groom her again. Although I wasn't satisfied with the service, the fact that they offered to correct their mistakes shows that they care. I know since then (Fall 2017) a new groomer has been hired and sounds as though there are great reviews so my experience may not reflect you own.

Play Dates: Every so often both locations will host a party. For an inexpensive fee, I drop my pup off at the scheduled time and pick up usually 4 hours later. I've used this service a couple of times and find it perfect for when I need to run errands and don't want to schedule day care or just want to make sure my dog gains the interactions she needs. They usually provide a photo and a treat to take home, which I think is a nice bonus.

Overall, I've been very pleased with the services I gain from Pawderosa Ranch and Doggie Play stay (Schertz location). I'm always greeted with a smile and I can tell that the staff really care for my dog. I'm VERY thankful for the services they provide. I know its hard work making sure customers are happy and while it is impossible to perfect any business, I'd say my experience aren't...

If you love your dog(s) do NOT bring them to Pawderosa. I know my dog isn’t perfect, but I’ve never in my life experienced dog/parent shaming like this. If it had been just us I may have assumed it was a single incident but while I was waiting to check out I witnessed another dog parent being berated in the lobby about her dog’s grooming - which she was there asking for help with... Before booking a reservation for boarding I told the staff that my dog does not always get along with others but would do best in a group of larger dogs, when I walk him in public he wears a muzzle for his safety and that of others. They promised this was no problem and he would be introduced to a peer group to make sure all the pups got along well - until we arrived for drop off and they nearly cancelled my reservation! When I picked him up they told me for the third time that they had “tried to reach me but I hadn’t called back” regarding an ear infection which began on his third day in their care, and which I spoke to a staff member about the first time they called and was told it was minor. I was told that he was kept separate the entire time, I would be paying an increased fee and even more if he ever returned. I rushed us out to my car and found his tail BLEEDING, bug bites all over his legs and his ear was hot red!! If you’ve bothered to read this whole review you’re either a staff member or a dog parent, if you’re the a dog parent please heed my advice and pick...

Very friendly staff and a cool facility. But a bit disappointed with the self-service options as a first time customer. For reference I was a dog groomer for 6+ years and have worked in salons with varying services to include self-service and boarding. It paid my way through college and I loved it! I recently moved back to the area and brought my dog for a self-service bath. I expected a dedicated self-service space, but upon arrival the staff had to check if there was room for us in the bathing room with the full service dogs. And I understand. It’s messy, loud, and you have to work around each other often times sharing tubs or blow dryers. All the things I’d expect if I was working there, but not as a paying customer.

No dedicated space aside, at check in it seemed like I was expected to have my own shampoo. I was not offered ear cleaner, a brush, or towels—amenities that are a standard in all the salons I’ve worked/used before. They did let me use the high powered blow dryer in between dogs which was nice. Luckily I have my own nail clippers, but to free up space I clipped his nails at home. My pup is 9 pounds. I usually pay $10 but this was $15.

All in all this seems like a great business but if you’re looking for a self-service facility, this may not be the best place for you and...