Luminis Health Doctors Community Medical Center Behavioral Health Pavilion — Local services in Seabrook

I called Luminis several times over the last couple of weeks to ask about their partial hospitalization program admission process. Every time I called the receptionist told me that Joy Hudson, the main point of contact for PHP, would call me back to talk about possibly being admitted. You can't even schedule an assessment or start the admissions process without speaking with her. I’d been trying so hard to get in contact with anyone who could help with getting into PHP and no one ever called me back despite my multiple attempts to reach out and leaving messages with reception. I finally resorted to taking the initiative to submit my referral paperwork with my therapist that contained really sensitive information about my case. I hoped this would FINALLY get someone to call me now that they had official proof/a referral indicating I needed a high level of care for my mental health crisis and safety. Literally no one ever called me or followed up in any way after I faxed the referral in after MULTIPLE calls and messages left with the receptionist. This experience has been incredibly disheartening, as asking for mental health help is already a difficult and vulnerable process, and I was blatantly ignored. Luminis is one of the few programs that accepts my insurance and I felt hopeful that I could finally get affordable mental health care for a crisis. The receptionist (who was the only person that I could get in contact with) was empathetic with my situation and acknowledged no one was following up with me despite my earnest effort to get help and them also leaving messages on my behalf.. I am truly appalled at the utter lack of care and competency by mental health “professionals” at Luminis. The people running this program don't take mental health crises seriously and are not making an effort to uphold the program's values and mission. I had to find an out of network program because I could not wait months for someone to help me while my safety and stability were...

I was persistently misgendered here. The nurses/techs need to be trained to be more mindful. DO NOT come here if you are non-binary or transgender. I experienced suicidal thoughts and tried to self-harm as a result. I also had a very public meltdown due to the lack of awareness. I would not recommend.

Do not come here if you have other options. I only give them two stars because while the majority of the staff misgendered me and were not very understanding, I met with a social worker who was very attentive and really tried to respect my pronouns. I also met with one other person whose name escapes me who was very kind and helped me out. She let the rest of the staff know to address me as “they/them.”

I also felt misunderstood, and there were frequent issues communicating with the staff. I kept having to repeat myself over and over.

I cannot file a report, unfortunately, because it was the majority of the staff who were the issue. Not simply a few individuals. I cannot recall everybody’s names and it would be quite a lengthy report if I did write one up.

I would think that working at a psychiatric hospital, the people working there would be better informed.

I would suggest training staff on these things better in the future, if possible.

Being here is h–ll for somebody who identifies as anything other than cisgender.

~...

The psychiatry office is very good. They get in contact.. especially the medical assistant. I feel bad because she’s told me her name several times but I keep forgetting… but she’s so great. When she says she’s going to do something for you, she does it.

The outpatient program must be a joke though. I’ve called so many times now about getting my intake interview scheduled after having to miss one due to transportation issues.. which has already taken weeks to get. They don’t call you back… they just don’t. The receptionist will tell you they’ll call back the next business day and they just never do. These people couldn’t care less about people in crisis. If you have Medicaid insurance, you may as well just lay on the floor and wait to die because the services available to you if you’re dealing with moderate to severe mental health problems are so sub par. The most vulnerable people in society are...