If I could leave no stars I would. I recently took my dog here. She was in seemingly decent health, but she was coughing a bit, causing a little concern. I was informed she had an enlarged heart and a thyroid problem, but that it wasn’t a “big issue.” She was given 3 different medications to deal with those issues, and by week 2 or 3 of taking the medication, my pup’s health went down hard and fast. I took her back, and they let me know she was now in kidney failure, which could result in her death fairly quickly. I’ve spent nearly $1,500 here in the past month, and my dog is still in terrible health. She can barely eat or walk, let alone near any sense of normalcy for her before our first vet visit. She is now on antibiotics, but she required a few visits solely for bloodwork to monitor her levels.
Her most recent visit was last night. We were supposed to find out if she is actually getting any better, but since she was taken to the vet in the evening, I was told that the vet would call me in the morning with the results and plans going forward. By 11am, I heard nothing, so I called. I was told the doctor was busy, and she would call me around noon time. By 5pm, still no word. My husband calls to get an update, where he was told he’d have to wait on hold for an hour or get a call back. At 6pm, he calls back and he is informed that the vet had already left for the day, showing no intention of calling us that day. I understand places get busy, but if you run a place like this, either take fewer patients or do what needs to be done to ensure your patients, both human and animal, are a priority.
I felt at this time, we were getting the runaround, and I lost faith that this clinic was actually giving the time and care my dog needed at this critical time. I made the decision to find a new vet. I called right after my husband hung up to inquire about getting my dog’s records, so that I can take her somewhere else. All I needed to know was if I had to come in person to pick them up or if they could fax them to a new vet. When I called to inquire about this, I did inform the tech who answered that I thought that was unprofessional; I had been sitting worried all day waiting on an assured call that never came. I was told, “the vet was busy today.” To me, this is not, and will never be, a valid “excuse.” This wasn’t a simple test that had no impact; this test was going to let me know (in my mind) if my dog was going to live or not.
I told the tech on the phone, “I work and understand busy too, but I’ve been waiting all day for a 3-minute phone call. That’s not ok.” She tried to talk over me, clearly agitated at her career choices and having to be there talking to me. I told her I just needed to know about the records. I was then told I was more than welcome to take my dog somewhere else. I let her know I wasn’t asking permission to seek care for my dog, just that I needed the records, so my next vet can know what’s been done already. At this time, the vet tech decided the best action would be to hang up on me, never answering my question.
I called immediately back. A lady answered, and I said I wasn’t sure if she was who just hung up on me, but that I needed to know how to get my dog’s records. She let me know that it was NOT her I just spoke with, so I asked her for the lady’s name. I was told, “I don’t really see the point of that.” I let her know I wanted to make a complaint about the previous lady’s interaction with a customer, and was then told, “Ok, I’m not going to give that to you, so…” In all fairness, she did answer my question, but it seemed weird she wouldn’t give her...
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